Jessica Kennedy
Spokane,WA
Summary
Results-driven retail leader with proven experience in operations, team leadership, and customer engagement. Currently serving as "unofficial" Freight Productivity Captain at Lowe's, recognized for building efficient teams, training associates, and improving performance metrics. Entrepreneurial thinker with strong business acumen, adept at driving sales, reducing shrink, and enhancing customer satisfaction. Seeking to leverage leadership, operations, and coaching skills as a Store Manager to achieve financial goals, inspire teams, and deliver outstanding customer experience.
Overview
2026
2026
years of professional experience
Work History
Night Stocker/Receiver
Lowe's
05.2025 - Current
- Lead and trained a team of 8 associates, improving overnight freight productivity, accuracy, and consistency across shifts.
- Operated material-handling equipment (Order Picker, Counterbalance Forklift, Driveable Power Lift, Power Pallet Jack Lift, and Power Pallet Jack).
- Collaborated with management to address performance and conduct issues, reinforcing safe, professional work standards.
- Maintained department integrity through planogram accuracy, rotation compliance, and proper inventory flow.
- Provided customer service support during overnight shifts; assisted with product location, questions, and positive shopping experiences.
- Upsold add-on products and recommended solutions to increase basket size and support department sales goals.
- Coached team members with on-the-spot feedback, performance monitoring, and training.
- Recognition: Earned "Best Back End" award within 120 days and company-wide "Above and Beyond" recognition within 90 days.
Certified Nursing Assistant & Medicine Technician
Life Care Center, Alpha Health Services, Kelly's Home Health Services, Mission House, Angel House, Kennedy House
01.1999 - Current
- Delivered daily patient care across diverse medical settings, ensuring dignity, safety, and compassion from birth to end of life span.
- Responded to urgent medical crises with calm and accuracy, escalating to licensed staff when necessary.
- Operated multiple medical machinery and equipment (Port-a-cath, Mickey buttons, G-tubes, Sphygmomanometer, Oxygen Tanks, Glucose Testing Devices.
- Provided Narcotics and Drug Counts as necessary.
- Collaborated with medical teams to implement care protocols and ensure compliance with OSHA/HIPAA standards.
- Managed staff training, scheduling, and labor hours to ensure consistent patient care across shifts within budget parameters.
Inspector Technician & Quality Control Technician
Honeywell, Altek, & General Dynamics
2006 - 2017
- Conducted quality inspections and testing for aerospace and medical manufacturing, ensuring compliance with FAA, ISO, OSHA and company standards.
- Operated precision measurement tools and equipment to verify product integrity and identify defects or deviations.
- Partnered with engineers, supervisors, and production teams to resolve quality issues, improve efficiency, and implement corrective actions.
- Maintained detailed documentation to support audits, compliance, and production traceability.
- Improved processes to reduce errors and enhance overall quality performance.
Entrepreneurship
& Business Ownership
2004 - 2017
- Founded and managed licensed daycare, specialty retail shop, and subcontracted compliance services.
- Directed hiring, scheduling, staff training, and labor management to ensure smooth daily operations.
- Oversaw customer service, sales, inventory control, and budget management, driving profitability.
- Implemented OSHA-aligned safety procedures in childcare and retail environments.
- Built strong client, vendor, and community relationships, resulting in loyalty and referrals.
Education
Associate of Arts - Business Administration And Management
Spokane Community College
Spokane, WA01-2026
Associate of Arts - Business Administration And Management
Spokane Falls Community College
Spokane, WA2015
Associate of Arts - Business Administration
North Idaho College
Coeur D'Alene, ID2002
High School Diploma -
Post Falls High School
Post Falls, Idaho01-1997
Skills
- Operational Leadership & Staff Development
- Compliance, Safety & Risk Management
- Crisis & Problem Resolution
- Customer Engagement & Business Growth
- Labor & Scheduling Management
- Inventory & Department Integrity
- Process Improvement & Quality Control
- Recognition for Excellence
Timeline
Night Stocker/Receiver
Lowe's
05.2025 - Current
Certified Nursing Assistant & Medicine Technician
Life Care Center, Alpha Health Services, Kelly's Home Health Services, Mission House, Angel House, Kennedy House
01.1999 - Current
Inspector Technician & Quality Control Technician
Honeywell, Altek, & General Dynamics
2006 - 2017
Entrepreneurship
& Business Ownership
2004 - 2017
Associate of Arts - Business Administration And Management
Spokane Community College
Associate of Arts - Business Administration And Management
Spokane Falls Community College
Associate of Arts - Business Administration
North Idaho College
High School Diploma -
Post Falls High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I lead with integrity, train with purpose, and work with heart - because success is built when people, safety, and performance come together.
School of Experience at Life