Jessica Keqaj
White Plains,NY
Summary
Experienced professional in customer service and childcare, specializing in problem-solving and effective communication. Proven track record of enhancing client satisfaction and ensuring safety in all activities. Strong ability to build trust and reliability with clients and colleagues alike.
Overview
5
5
years of professional experience
Work History
Live-Out Nanny
elizabeth gonzalez
Irvington, New York
05.2023 - 01.2026
- Developed creative, educational activities aligned with children's interests and developmental stages.
- Planned engaging arts and crafts projects and outdoor games to stimulate learning.
- Prepared nutritious meals and snacks, promoting healthy eating habits among children.
- Maintained a clean, orderly environment, ensuring safety and hygiene for children.
- Performed light housekeeping tasks related to childcare to support daily operations.
- Engaged individually with children, fostering positive, trusting relationships.
- Organized activities focused on enhancing physical, social, and intellectual growth of children.
- Provided a safe, nurturing environment for children under care.
Front Desk Receptionist
Rick Elezi
Manhattan, New York
02.2021 - 03.2023
- Resolved customer complaints promptly, adhering to established protocols for issue management.
- Provided clear and timely responses to customer inquiries, enhancing communication effectiveness.
- Coordinated appointment schedules to optimize time management and improve client satisfaction.
- Processed payments efficiently, issuing accurate receipts and proper change to customers.
Education
Some College (No Degree) - Psychology (No Degree)
Westchester Community College
Valhalla, NYSkills
- Developmental support
- Nutritional strategy
- Activity coordination
- Safety oversight
- Housekeeping efficiency
- Relationship building
- Complex problem solving
- Active listening
- Reliability and trustworthiness
- Positive demeanor
- Cleaning and sanitation
- Customer service
- Appointment scheduling
- Client relations
- Problem solving
- Team collaboration
- Customer engagement
- Call routing
- Office management
Languages
Albanian
Limited
References
References available upon request.
Timeline
Live-Out Nanny
elizabeth gonzalez
05.2023 - 01.2026
Front Desk Receptionist
Rick Elezi
02.2021 - 03.2023
Some College (No Degree) - Psychology (No Degree)
Westchester Community College