Jessica Kerr
Janesville,Wisconsin
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Expertise in receiving, storage and document management. Natural leader, communicator and problem-solver.
Overview
13
13
years of professional experience
Work History
Business Manager
AZ & KG Inc Dba The Liquor Cabinet
2017.02 - Current
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Communicated with customers and vendors positively with particular attention to problem resolution.
Floral/Produce Customer Service Rep
Schnucks Markets
2013.08 - 2017.02
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front Desk Administrator
Service Master Advanced
2014.06 - 2017.07
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Managed company schedule to coordinate calendar and arrange travel.
Receptionist/ Inventory Manager
Country Care Animal Complex
2010.02 - 2014.06
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels to confirm compliance with company policy.
Education
Blackhawk Technical College
Janesville, WISkills
- Billing Systems
- Client Needs Assessment
- Product Availability Research
- Daily Operations Management
- Incoming Shipments Review
- Product Replenishing
- Inventory Management Strategy
Timeline
Business Manager
AZ & KG Inc Dba The Liquor Cabinet
2017.02 - Current
Front Desk Administrator
Service Master Advanced
2014.06 - 2017.07
Floral/Produce Customer Service Rep
Schnucks Markets
2013.08 - 2017.02
Receptionist/ Inventory Manager
Country Care Animal Complex
2010.02 - 2014.06
Blackhawk Technical College
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