Jessica Ketner

Oversaw daily operations and strategic initiatives as Assistant General Manager.

• Developed training programs for staff to improve customer engagement and satisfaction.
• Analyzed operational processes, identifying areas for improvement and implementing changes.
• Managed inventory systems ensuring optimal stock levels and reducing waste.
• Oversaw scheduling and staffing, aligning resources with business needs and peak times.
• Collaborated with department heads to streamline communication and operational workflows.
• Conducted performance evaluations, providing feedback to support employee development.
• Implemented cost-saving initiatives, optimizing budget allocation without compromising service quality.
• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed team schedule with eye for coverage needs and individual strengths.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
• Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
• Enforced quality assurance protocols to deliver ideal customer experiences.
• Mentored and motivated team members to achieve challenging business goals.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
• Implemented staff training programs that improved service quality and increased customer loyalty.
• Upgraded technology systems, enhancing overall business efficiency and customer interaction.
• Analyzed sales data to identify and capitalize on trends, driving revenue growth.
• Resolved customer complaints with professionalism, restoring trust and loyalty.

Assistant General Manager

• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved problems, improved operations, and provided exceptional service.
• Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
• Delivered services to customer locations within specific timeframes.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

• Tracked orders and notified customers of status or potential delays.
• Generated documentation and information required for customer shipments.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.