Jessica Keyes

HR Business Partner for Dell's Global Marketing Business Unit

• Consult with business leadership and management to promote the engagement of core values at all levels.
• Coach departmental heads and management in performance management, compensation, recruitment practices, and decision-making.
• Analyze trends and metrics to enhance work relationships and productivity.
• Align HR practices with business goals to support organizational success.
• Mentored junior consultants, helping them enhance their skills and contribute more effectively to projects.
• Presented findings and recommendations to executive-level stakeholders, effectively communicating key insights and action plans.
• Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
• Provided expert guidance on change management initiatives, leading to successful organizational transformations.
• Aligned closely with business owners and employees to gather information and gain operational insight.

HR Business Partner for Product Development, Marketing, Solutions & CTO Office

• Enhanced communication among team members, fostering a collaborative and supportive work environment.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
• Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
• Created and managed project plans, timelines and budgets.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
• Collaborated with senior management to align HR initiatives with organizational goals.
• Created a strong employer brand by promoting company values and showcasing positive work culture both internally and externally.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Enhanced employee satisfaction by implementing innovative HR strategies and policies.
• Consults with executive leadership in areas of organizational design and development in support of business strategy.
• Responsible for identifying, develop, and drive company-wide programs and strategic initiatives to support business and objectives as well as strategic direction (R&R, workforce planning, Tell Dell, mentor program, workforce reductions and organizational change)

HRBP for Product Development, Marketing, Global Presales and CTO Business Units

• Responsible for creating, developing and building out the organizations within VCE
• Worked with executive leadership to create the organizational design structure, competency models and guiding principles to create a foundation for our vision/code of conduct for our workforce
• Worked closely with our legal executives to develop the Employee Handbook for VCE and other policies where applicable
• Responsible for EMC and Cisco relationship/interlock as workforce came from both entities as we built out our company.
• Created, developed and implemented the Engineering Rotation Program for Product Development. Worked in partnership with recruiting to develop a one page VCE milestones for onsite campus recruiting events to market VCE's brand as a company, learning and development roadmap, interview guidelines and performance assessment guides
• Responsible for talent management across the company to develop processes, guidelines and definitions to help the business drive the program to all levels in the company to understand our key talent and create programs to develop our future talent.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

HRBP for Global Solutions, Technology Alliances, VMware, Global Marketing and Customer Quality

• Evaluated HR metrics to identify trends, measure success, and make data-informed decisions about ongoing strategic priorities.
• Led change management efforts, ensuring smooth transitions during mergers and acquisitions.
• Reduced turnover rate by developing comprehensive talent retention programs.
• Developed high-performing teams through targeted training and development programs.
• Collaborated with business leaders to align HR objectives with strategic goals.
• Fostered strong relationships between employees and management through open-door policies and regular feedback sessions.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
• Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.

• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Championed best practices in project management, fostering a culture of continuous improvement.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.

• Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
• Monitored program outcomes and provided regular reports on progress towards established goals and objectives.
• Managed caseloads efficiently while maintaining a high level of personalized attention for each client.
• Processed background/reference checks
• Processed offer letters to new hires
• Worked with hiring manager and recruiters to assist in College Programs to ensure enrollment processes and procedures are in place and on schedule.
• Presented orientation training to new hires

Management Program Staff onsite at EMC

• Managed all contract and temporary labor at EMC Corporation.
• Recruited on temporary/contract EMC positions
• Worked closely with EMC Management on openings, reporting on budgets and workforce planning.
• Collaborated closely with executive leadership to develop strategic plans for long-term growth.
• Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
• Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
• Mentored team members for professional development, resulting in increased productivity and job satisfaction.
• Negotiated program contracts and agreements to obtain cost-effective pricing.