Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Kier

Mount Holly,NJ

Summary

  • Dedicated and highly-organized Store Manager with 5+ years of retail management experience leading teams of up to 20 people. Stronger leader and problem-solver with a focus on coaching and engagement of team members to meet and exceed expectations. Successful in overseeing all facets of customer-facing and back-end operations. Committed to fostering an environment that is conducive to improving overall performance and continued growth within the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Store Manager

Walgreens
08.2020 - Current
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities, consistent recognition of individual achievements and soliciting input.
  • Manage team performance through regular performance reviews, one-on-one discussions, setting goals and expectations, observing performance, providing constructive feedback and giving recognition. Manage team member career progression.
  • Review daily operational responsibilities and tasks and set expectations for team members. Delegating tasks based on strengths and opportunities of each team member.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customer's and patients.
  • Increased overall store profitability by analyzing financial and performance data, implementing cost-saving measures and efficient inventory management strategies.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training the team on proper procedures.
  • Serve as liaison between district, corporate and store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing company procedures and taking corrective measures when necessary.

Assistant Store Manager

Walgreens
05.2018 - 08.2020
  • Boost customer satisfaction by providing exceptional service and addressing concerns promptly, acting as a role model to all team members.
  • Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays. Monitor exterior and interior store conditions, manage repair and maintenance and respond to emergencies.
  • Support Store Manager in leveraging data, analysis, and team input to make fact-based decisions, follow-up and monitor impact. Assist in planning and communicating the company and store strategy.
  • Primarily responsible for leading and training team members, hiring, onboarding, mentoring, coaching and support to enable team members career development - including progressive discipline and termination when appropriate.
  • Supervise the operation of the store and team members including, control of store cash management, front end and pharmacy inventory, daily operational activities, delegation, opening/closing shifts, approving timecards, time off and managing scheduling conflicts to maintain proper coverage.

Education

Bachelor of Arts - Exercise Science

Rowan University
Glassboro, NJ

Skills

  • Team Leadership
  • Customer Service
  • Payroll/Scheduling
  • Inventory Management
  • Organized and detail-oriented
  • Performance Management
  • Microsoft Office
  • Problem-solving

Certification

  • Certified to Immunize through American Public Health Association (January 2021)
  • Licensed Pharmacy Technician through State Board of Pharmacy (March 2014)

Timeline

Store Manager

Walgreens
08.2020 - Current

Assistant Store Manager

Walgreens
05.2018 - 08.2020

Bachelor of Arts - Exercise Science

Rowan University

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Jessica Kier