Summary
Overview
Work History
Education
Skills
Certification
Associate of the Year 2024
Timeline
Generic

Jessica Kierl

Port Hueneme,CA

Summary

Experienced healthcare administration professional with a proven track record of ensuring smooth office operations through strong organizational and communication skills. Skilled in managing patient interactions, scheduling appointments, and handling medical records with confidentiality. Recognized for team collaboration, adaptability, and consistently delivering reliable results in fast-paced environments. Proficient in using medical software, managing front desk tasks, and providing exceptional patient care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Clinical Receptionist

Community Memorial Health System
04.2025 - Current
  • Facilitated communication between patients and providers to resolve issues promptly.
  • Enhanced patient experience by efficiently assisting in helping patients set up their mychart and providing exceptional customer service.
  • Managed confidential medical documentation according to clinic policy while maintaining strict adherence to privacy guidelines.
  • Maintained accurate patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Adapted quickly to using the EPIC system for scheduling appointments and helped input laboratory and radiology orders for the end of the year in a 2 month time frame.
  • Assisted in pre-charting for Medicare Annual Wellness Visits and scheduling increasing AWVs within the year.

Customer Service Cashier

Navy Exchange Autoport
11.2020 - 04.2025
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Answered product questions using knowledge of sales and store promotions.

Front Office Intern

CMH Clinic Ashwood
06.2024 - 07.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with strong work ethic.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Coordinated patient scheduling, check-in, check- out, aand payments for billing

Education

Associate of Science - Multi-Skilled Medical Assistant

Ventura College
Ventura, CA
12-2024

Skills

  • Patient confidentiality
  • HIPAA compliance
  • Maintain clean and organized examination areas
  • Medical charting
  • Supports physicians and nurses during examinations and treatment
  • Time management
  • Organizational skills
  • Adaptability and flexibility
  • Ensure patient comfort and safety at all times
  • Medical receptionist experience
  • Assist with patient care under clinical supervision
  • EPIC system training

Certification

  • CMA - Certified Medical Assistant
  • BLS Certified- 2024 -2026

Associate of the Year 2024

Received Associate of the Year with the Navy Exchange in 2024 for outstanding work within the company

Timeline

Clinical Receptionist

Community Memorial Health System
04.2025 - Current

Front Office Intern

CMH Clinic Ashwood
06.2024 - 07.2024

Customer Service Cashier

Navy Exchange Autoport
11.2020 - 04.2025

Associate of Science - Multi-Skilled Medical Assistant

Ventura College

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