Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jessica Kimbrell-Baumann

Fairfield Township,OH

Summary

Dynamic and empathetic professional with a proven track record at Fairfield City Schools and the City of Hamilton Utility Dept., excelling in educational support and customer service. Demonstrated ability to enhance student safety and effectively resolve customer disputes, boosting loyalty. Skilled in special needs education and active listening, ensuring high retention rates and positive outcomes.

Work History

Education Assistant

Fairfield City Schools
  • Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions from lunch and recess.
  • As a substitute EA provided individualized support for students, addressing their unique academic needs and helping them reach their full potential. I also have worked with special needs children-including students with emotional disabilities and MD students.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supervised students in common areas such as cafeteria, library, and playground.

Customer Service Representative

City of HamiltonUtility Dept.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for new service accounts, closing accounts, reconnection of service, writing referrals for assistance, and providing information about utilities at a particular service address. I also put customers on Budget Billing and other types of credit arrangements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Diploma -

Edgewood High School
Trenton, OH
06.1994

Skills

  • Teacher assistance
  • Classroom support
  • Educational support
  • Creativity and innovation
  • Student safety
  • Social development and integration
  • Special needs education
  • Student supervision
  • Educational assistance
  • Teacher support

Languages

French
Limited Working

Timeline

Education Assistant

Fairfield City Schools

Customer Service Representative

City of HamiltonUtility Dept.

Diploma -

Edgewood High School

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Jessica Kimbrell-Baumann