Jessica Kinard
Cedar Falls,IA
Summary
Field Support–focused Clinical Laboratory Professional with extensive experience in point-of-care testing, instrumentation troubleshooting, and staff training across multiple clinical settings. Proven ability to perform preventive maintenance, resolve technical issues, and ensure regulatory compliance while maintaining high levels of customer satisfaction. Skilled in managing quality assurance programs, supporting laboratory operations, and independently prioritizing service needs in fast-paced environments. RHIA-certified with a strong foundation in healthcare systems, documentation, and performance improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Lab Lead / POCC
UnityPoint Health
Cedar Falls, IA
01.2024 - Current
- Provide hands-on troubleshooting and technical support for laboratory and point-of-care instrumentation, ensuring optimal performance and minimal downtime
- Perform routine and preventive maintenance on equipment in alignment with quality and regulatory standards
- Train and support laboratory staff and clinical personnel on instrumentation, testing procedures, and compliance protocols
- Monitor and evaluate quality assurance data, identifying trends and implementing corrective actions to maintain accuracy and compliance
- Independently prioritize and manage daily operational and technical support needs across multiple clinic locations
- Serve as a primary point of contact for laboratory-related issues, delivering timely resolutions and maintaining strong working relationships with clinical teams
- Maintain detailed documentation to meet regulatory and organizational compliance requirements
- Manage inventory, supplies, and workflow coordination to ensure uninterrupted laboratory operations
- Instrumentation Troubleshooting & Maintenance
- Preventive Maintenance (PM)
- Technical / Field Support
- Staff Training & Education
- Quality Assurance & Regulatory Compliance
- Customer Support & Relationship Management
- KPI Awareness & Performance Monitoring
- Inventory & Asset Management
- Independent Problem Solving
- Healthcare Systems (EPIC, Sunquest)
Clinical Lab Technician
UnityPoint Health
Cedar Falls, IA
01.2007 - 01.2024
- Performed laboratory testing and analysis while adhering to strict quality control and regulatory standards
- Maintained and troubleshot laboratory instrumentation to ensure consistent and reliable performance
- Supported daily laboratory operations including specimen processing, testing, and result reporting
- Assisted in training new staff on laboratory procedures and equipment use
- Utilized laboratory systems to document results, track performance, and support workflow efficiency
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
08.2024
Associate of Applied Science - Medical Laboratory Technician
Hawkeye Community College
Waterloo, IA05.1999
Skills
- Instrumentation Troubleshooting & Maintenance
- Preventive Maintenance (PM)
- Technical / Field Support
- Staff Training & Education
- Quality Assurance & Regulatory Compliance
- Customer Support & Relationship Management
- KPI Awareness & Performance Monitoring
- Inventory & Asset Management
- Independent Problem Solving
- Healthcare Systems (EPIC, Sunquest)
Certification
- CPC, UnityPoint Health Coding Bootcamp - 2017
- RHIA, 2025
Timeline
Clinic Lab Lead / POCC
UnityPoint Health
01.2024 - Current
Clinical Lab Technician
UnityPoint Health
01.2007 - 01.2024
Bachelor of Science - Health Information Management
Southern New Hampshire University
Associate of Applied Science - Medical Laboratory Technician
Hawkeye Community College