Jessica King
Smyrna,GA
Summary
Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Data Entry Skills Ability to use and operate office/computer Equipment Sales and goal oriented Advanced skills in Microsoft Office Over 10 years of customer service.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Northside Hospital
Sandy Springs, GA
01.2023 - Current
- Maintain behavior that is compliant with Federal and State regulations, guidelines, and requirements including working knowledge of all health information management issues such as HIPAA
- Answer incoming calls; managing inquires of the call including scheduling/complaints, forwarding calls to appropriate parties
- Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
- Collect co-pays, co-insurance, deductible, and past due balances
- Adhere to the Core Values of the company, teamwork, communication, quality care, and friendliness
- Greet, register, instruct, discharge, and provide general assistance to 100-250 patients a day
- Train new hires
Quality Auditor
HelloFresh
Newnan, GA
04.2021 - 02.2023
- Supported and shared quality knowledge; leading and influencing colleagues on production lines
- Expressed quality concerns effectively amongst colleagues collaborating with management
- Executed and developed methods to obtain post-production product feedback from customers.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Executed test cases and logged generated various reports and graphs for further analysis.
- Secured positive customer experiences while executing successful quality assurance practices
Hospitality Front Desk Receptionist
Country Inn & Suites By Radisson
Birmingham, AL
05.2018 - 01.2020
- Aided guests' in the check in/out process and informed guests to facility amenities.
- Secured payments and deposits in-house and collaborated with third party booking companies
- Resolved guest concerns/complaints to improve overall satisfaction.
- Provided highest quality customer service during incoming calls by anticipating customer needs and injuries prior/following hotel stay.
- Greeted guests and visitors upon arrival; informing guest of local dining, entertainment, and leisure options
Education
Bachelor of Science - Community Health Services
University of Alabama At Birmingham
Birmingham, AL12-2019
Skills
- Customer Service
- Guest Relations
- Office Administration
- Inbound Phone Call Management
- Clerical Support
- Hospitality Services
- Scheduling
- Account Updating
- Payment Processing
- Data Entry
- Customer Communications
- Proficient in [Software]
- Interpersonal Skills
- Customer Support
References
References available upon request.
Timeline
Front Desk Receptionist
Northside Hospital
01.2023 - Current
Quality Auditor
HelloFresh
04.2021 - 02.2023
Hospitality Front Desk Receptionist
Country Inn & Suites By Radisson
05.2018 - 01.2020
Bachelor of Science - Community Health Services
University of Alabama At Birmingham