Jessica King
Crestview,FL
Summary
Self motivated professional with experience in multiple areas of customer service. Highly effective problem solver and comfortable working with people at all levels.
Overview
27
27
years of professional experience
Work History
Retail Shift Leader
Cracker Barrell Old Country Store
08.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and resolving conflicts swiftly.
- Streamlined store operations by efficiently delegating tasks to team members and managing schedules.
- Increased sales with effective merchandise displays, promotions, and upselling techniques.
- Trained new employees on store procedures, product knowledge, and customer service skills for optimal performance.
- Reduced shrinkage through diligent floor leadership.
- Collaborated with management to develop strategies for improving overall store performance metrics.
- Follow visual merchandising standards to create a visually appealing shopping environment that attracts customers.
- Improved employee morale by fostering teamwork, open communication channels, and recognizing outstanding individual contributions in the workplace.
- Assisted customers in locating products, offering suggestions based on their needs, leading to increased sales revenue.
- Handled cash register operations accurately, ensuring all transactions were processed correctly while adhering to company policies.
- Supports sales floor activities such as restocking shelves or assisting customers when needed in order to maximize overall team productivity.
- Handled product zoning, organization and stocking with extreme detail and customer awareness.
- Developed strong rapport with customers and created positive impression of business.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Owner/Operator
Panhandle Professional Services LLC
05.2019 - 08.2023
- Successfully operating home based daycare ( Sept 21-Current)
- Maintaining schedules, planning and prepping educational and fun activities, meals and extensive experience in conflict resolution.
- Managed Housekeeping Route of 10 Vacation Rentals
- Increased efficiency to reduce turn around time with exceptional results.
- Managed inventory, accounts receivable and scheduling.
- Adhered to regulatory and policy changes during Covid.
Server Shift Leader
Karl Strauss Brewing Company
01.2004 - 09.2011
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service.
- Recruited and trained new waitstaff personnel.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere.
- Taught staff how to deliver outstanding service to every customer.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Improved overall restaurant cleanliness, adhering to strict health and safety standards during each shift.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Collaborated with management to develop strategies for attracting new customers, resulting in increased sales revenue.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Assisted in the development of seasonal promotions, increasing customer engagement and repeat business.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Contributed ideas for improving server procedures during weekly meetings with management staff.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for 26 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Manager Women's Shoes
Nordstrom
06.1998 - 03.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability.
- Generated repeat business through exceptional customer service.
- Cultivated positive rapport with fellow employees to promote professionalism.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Restaurant Hostess
Coco's Bakery And Restaurant
02.1997 - 02.1998
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - General Studies
Grossmont College
El Cajon, CA06.1998
High School Diploma -
West Hills High School
Santee, CA06.1997
Skills
- Customer Service
- Sales Leadership
- Management Team Leadership
- Excellent Verbal and Written Communication
- Ability to Perform in Fast Paced Environments
- Friendly, Professional, Quick Learner
- Team Player
Timeline
Retail Shift Leader
Cracker Barrell Old Country Store
08.2023 - Current
Owner/Operator
Panhandle Professional Services LLC
05.2019 - 08.2023
Server Shift Leader
Karl Strauss Brewing Company
01.2004 - 09.2011
Assistant Manager Women's Shoes
Nordstrom
06.1998 - 03.2002
Restaurant Hostess
Coco's Bakery And Restaurant
02.1997 - 02.1998
No Degree - General Studies
Grossmont College
High School Diploma -
West Hills High School