Jessica King
Liberty,KY
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
1997
1997
years of post-secondary education
Work History
Receptionist
H&r Block
Liberty, Kentucky
12.2009 - Current
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls efficiently.
- Maintained appointment calendar and scheduled meetings for staff.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported administrative tasks including filing, data entry, and document preparation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Greeted customers, answered general questions and directed to appropriate locations.
Closing Manager
IGA Supermarket
Liberty, Kentucky
05.2009 - 07.2016
- Supervised daily operations of the second shift team to ensure efficiency.
- Coordinated staff schedules and managed shift assignments for optimal coverage.
- Trained new employees on safety protocols and operational procedures.
- Facilitated communication between shifts to ensure smooth handoffs of tasks.
- Resolved employee conflicts and addressed performance issues promptly.
- Resolved conflicts among team members in a professional manner.
- Directed the activities of 2nd shift personnel to ensure efficient and safe operations.
- Collaborated with other departments to determine best practices for specific tasks or processes.
- Conducted regular audits of workstations and equipment to ensure compliance with safety regulations.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Upheld company standards and compliance requirements for operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Managed closing procedures to ensure accurate cash handling and reconciliation.
- Trained staff on checkout processes and customer service best practices.
- Oversaw inventory management and stock replenishment during closing shifts.
- Implemented efficient workflows for closing tasks to enhance team performance.
- Resolved customer inquiries and concerns effectively during closing hours.
- Conducted final inspections of merchandise displays for cleanliness and organization.
- Ensured adherence to all closing procedures and policies.
- Maintained accurate records of all closed files according to company policy.
- Resolved customer complaints regarding closing process in a timely manner.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
MASTER COSMETOLOGIST - Cosmetology
Kaufman Beauty School
Lexington , KY 06.1998 - 02.2000
Casey County High School
Liberty , KySkills
- Multi-line phone management
- Appointment scheduling
- Customer inquiries handling
- Document preparation
- Staff training and supervision
- Inventory oversight
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Conflict resolution
- Scheduling appointments
- Call redirection
- Data entry
- Basic accounting
- Multitasking and prioritization
- Data inputting
- File management
- Tech-Savvy
- Service-oriented mindset
- Telephone skills
- Meticulous and organized
- Phone etiquette
- Scheduling
- Calm demeanor
- Staff management
- Front desk operations
- Organization skills
- Greeting and seating clients
- Customer/Client relations
- Information protection
- Verbal and written communication
- Confidential filing systems
Timeline
Receptionist
H&r Block
12.2009 - Current
Closing Manager
IGA Supermarket
05.2009 - 07.2016
MASTER COSMETOLOGIST - Cosmetology
Kaufman Beauty School
06.1998 - 02.2000
Casey County High School
Similar Profiles
Shari WurglerShari Wurgler
Tax Professional and Team Lead at H&R BlockTax Professional and Team Lead at H&R Block
Jamie GibsonJamie Gibson
Seasonal Customer Service Professional at H&R BlockSeasonal Customer Service Professional at H&R Block
Andrea NelsonAndrea Nelson
Tax Associate at H&R BlockTax Associate at H&R Block
Sigourney PrattSigourney Pratt
Receptionist at H&R BlockReceptionist at H&R Block
Rita DormanRita Dorman
Critical Care Paramedic at Ephriam McDowell Medical CenterCritical Care Paramedic at Ephriam McDowell Medical Center