Jessica King
Clinton Township,Michigan
Summary
Experienced with customer service and problem-solving in fast-paced environment. Utilizes effective communication and active listening to address customer concerns promptly. Knowledge of various techniques, ensuring seamless and positive customer experience. Reliable and promotes productive functions to meet goals and satisfy customer needs. Excels at managing fast-paced work, inspecting shipments and resolving quality control issues. Strong records of planning abilities.
Safety-oriented operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping Clerk/Associate
JB Cutting Incorporation
10.2023 - Current
- Calculate price mark up using company formula for freight shipments and save Fedex ground report for days shipments for billing
- Review dashboard to print and prepare orders with appropriate labels to assign to packers to pick, verify, and pack.
- Pack and assist with packing orders
- Communicate with other departments to be informed on missing parts for partial orders not yet completed.
- Over look the work flow of orders and to keep orders consistently being packed staying ahead of schedule
- Close out orders and assemble paperwork and collect freight information for shipper to ship. May help ship freight as well.
- Ship fedex ground packages
- Greet customers/Carriers that are specific to pickup orders and get appropriate signature and paperwork to them and communicate with forklift drivers to load correct pallets
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Refresh dashboard to continuously staying updated on partial orders to push for shipments to reach completion.
- Assist with filling out bill of ladings and gather shippers for pallets for carriers for pickup
- Using air compressor tools to assemble shipping crates
- Daily house keeping and restock materials.
- Continue to print orders to put together for future days ahead.
- Encourage team work and acknowledge efforts
Warehouse Technician
Vanguard Conversion and Fulfillment (Stahl's / Siser)
05.2021 - 09.2023
- Used RF scanner to pick items from bins and complete orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Operated forklift and pallet jack to transport heavy loads.
- Verified accuracy of shipping information prior to processing orders.
- Ensured compliance with safety regulations while handling goods in the warehouse.
- Assisted in training new warehouse employees.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Organized warehouse workspace in an efficient manner to facilitate workflow.
- Loaded and unloaded pallets onto wrapping machine to be prepared for shipment. Ensured that the cargo was properly secured with straps according to company regulations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
Dining Room Server
Grace Premier Assisted Living
10.2019 - 10.2020
- Food Servsafe Certified
- Practiced proper Kitchen hygiene and wore appropriate PPE.
- Welcomed and greeted each resident with grace and compassion.
- Took food and drink orders and gave excellence dining experience.
- Took responsibility of dietary restrictions and limitations upon each resident.
- Assisted residents with mobile disabilities or cognitive impairment.
- Food prep and cooking when help was needed.
- Daily cleaning prior to each dining experience to standard Servsafe guidelines.
- Stocked shelves with newly arrived products.
Sales Associate
Gordon Food Service
05.2018 - 09.2019
- Lifted materials of varied weights on regular basis.
- Organized back stock room according to established procedures.
- Rotated stock within freezer area on a regular basis.
- Responded promptly to customer inquiries about product availability or pricing.
- Rotated stock regularly to ensure freshness and prevent spoilage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Balanced daily transactions on a computerized point-of-sale system.
- Weighed sliced meat on a scale to ensure accuracy with customer orders.
- Adjusted slicer blade to desired thickness for each type of meat.
- Provided excellent customer service by greeting customers warmly and addressing their needs promptly.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
Education
Certification of Graphic Design - Graphic Design
Specs Howard School of Media Arts
Southfield, MI08-2015
High School Diploma -
L'anse Creuse North High School
Macomb, MI05-2014
Skills
- Forklift Operation
- Equipment Management
- Inventory
- Safety and Compliance
- Shipment Coordination
- Quality Control
- Materials Handling
- Handheld Scanners
- Customer Relations
- Critical Thinking
- Inventory Counts
- Listening Skills
- Reliable and Punctual
- Superb Time Management
- Shipping software
- Warehouse safety
- Commuication
Certification
- Hilo/Forklift Certified. Passed appropriate online testing to obtain certification through company guidelines.
- CPR Certified. February 2023 to February 2025, there the American Red Cross Training Services.
Languages
English
Native or Bilingual
Timeline
Shipping Clerk/Associate
JB Cutting Incorporation
10.2023 - Current
Warehouse Technician
Vanguard Conversion and Fulfillment (Stahl's / Siser)
05.2021 - 09.2023
Dining Room Server
Grace Premier Assisted Living
10.2019 - 10.2020
Sales Associate
Gordon Food Service
05.2018 - 09.2019
High School Diploma -
L'anse Creuse North High School
Certification of Graphic Design - Graphic Design
Specs Howard School of Media Arts
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