Jessica King
Fort Worth,TX
Summary
Versatile Training manager known for spearheading comprehensive training initiatives that enhance employee engagement and performance. Successfully engineered onboarding programs and led impactful virtual training sessions, resulting in increased productivity and learner motivation. Collaboration with subject matter experts ensures accuracy and relevance of training content.
Proven track record in coordinating diverse teams and managing complex projects. Skilled in strategic planning and operational improvement, enhancing efficiency and productivity while upholding quality standards. Successfully implemented innovative solutions leading to significant organizational improvements.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Associate Manager, Training & Development
NEW YORK LIFE INSURANCE COMPANY
Dallas, TX
03.2025 - 10.2025
- Spearheaded training initiatives for teleapp and product interviews across Dallas, Cleveland, and Mexico, enhancing interview consistency and candidate experience.
- Engineered onboarding programs with manuals, guides, and digital resources, streamlining new hire integration and improving access to training materials.
- Led engaging virtual training sessions via Microsoft Teams, achieving high learner motivation and participation rates.
- Analyzed employee performance data to identify skill gaps, developing customized 'bridge' training to address specific developmental needs.
- Collaborated with subject matter experts and HR to ensure technical accuracy of all training content.
- Managed complex training schedules and supply chains for instructional materials to ensure seamless delivery.
Manager, Training Department (Development & Knowledge)
Wellmed Medical Group formally USMD Health Systems
Hurst, TX
03.2013 - 03.2015
- Developed specialized documentation and facilitated classroom/webinar training for NextGen applications (EHR/EMR) to enhance user proficiency.
- Directed onboarding and systems integration for physicians and medical staff, emphasizing best practices for patient data management.
- Coordinated organization-wide help desk ticket management, resolving issues to ensure continuous support for clinical providers.
Education
Bachelor of Science - Business and Health Studies
Texas Woman’s University
Denton, TXAssociate of Arts -
Tarrant County College
Fort Worth, TXSkills
- Training management
- Curriculum design
- Program development
- Training oversight
- Healthcare education
- Onboarding
- Data analysis
- Project management
- Stakeholder engagement
- Client management
- Virtual facilitation
- Effective communication
- Verbal and written communication
- Presentations
- Empathy-driven coaching
- Employee development
- Staff training and development
- Training operations
- Employee engagement
- Coaching
- Talent acquisition
- Staff management
- Team leadership
- Departmental management
- Scheduling and planning
- Conflict resolution
- Resource allocation
- Performance evaluations
- Conflict resolution
- Time management
- Detail orientation
- Multitasking and organization
- Process improvement strategies
- Decision-making
- Strategic planning
- Strategic thinking
- Team building
- Team motivation
- Orientation training
- Cultural competence
- Compliance
- Writing and editing
- Business administration
- Microsoft Office Suite
- Microsoft Office proficiency
- Google drive
- TeleApp
- NextGen EHR/EMR
- Google drive
- Multitasking and organization
- Succession planning
- Strategic thinking
- Meeting facilitation
- Staff development
- Decision-making
- Process improvement strategies
- Orientation training
- Team motivation
- Compliance
Certification
Microsoft Forms Essential Training 2023
Accomplishments
Texas Women's University - Dean's List 2012
Affiliations
Volunteer for The Church of Philadelphia Food Pantry - 2025 to present
Timeline
Associate Manager, Training & Development
NEW YORK LIFE INSURANCE COMPANY
03.2025 - 10.2025
Manager, Training Department (Development & Knowledge)
Wellmed Medical Group formally USMD Health Systems
03.2013 - 03.2015
Bachelor of Science - Business and Health Studies
Texas Woman’s University
Associate of Arts -
Tarrant County College