Jessica Kingsland
Millville,NJ
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Service Office Manager
NJ Pool Services LLC
03.2024 - Current
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed service appointments and streamlined scheduling procedures.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
Service Office Manager
Landi Pools & Games
08.2015 - 03.2024
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed service appointments and streamlined scheduling procedures.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Informed customers of promotions to increase sales productivity and volume.
Shift Manager
Taco Bell
02.2010 - 03.2016
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Education
Associate of Applied Science - Justice Studies
Cumberland County College
Vineland, NJ06-2017
Skills
- Issue Resolution
- Office Procedures
- Professional Correspondence
- Account Management
- Cash Handling
- Data Entry
- Customer Service Excellence
- Administrative Management
- Microsoft Office
- Google Workspace
Timeline
Service Office Manager
NJ Pool Services LLC
03.2024 - Current
Service Office Manager
Landi Pools & Games
08.2015 - 03.2024
Shift Manager
Taco Bell
02.2010 - 03.2016
Associate of Applied Science - Justice Studies
Cumberland County College
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