Jessica Kirk
Charlotte,NC
Summary
Seasoned aviation professional with 10+ years of progressive experience in Operational and Training leadership roles in the airline industry. Expertise in developing and executing strategic training programs that align with regulatory, client, and company requirements. Skilled at managing cross-functional teams, ensuring compliance with FAA, TSA, and safety regulations, and driving continuous improvement initiatives. Dynamic leader dedicated to fostering a world-class service environment through effective training, compliance, and innovation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Manager - Safety, Training & Compliance
Jetstream Ground Services
Charlotte, NC
04.2022 - Current
- Oversaw the development and execution of training initiatives to maintain compliance with industry regulations and airline requirements.
- Led a diverse cross-functional team in designing and implementing training modules for several U.S. sites, placing emphasis on optimizing operations and ensuring compliance.
- Identified opportunities for employee development by conducting frequent audits and trend analysis on compliance issues, achieving a significant drop of 15% in operational faults.
- Collaborated with diverse clientele to tailor training programs, guaranteeing compliance with regulations and excellent service delivery.
Training Manager
Jetstream Ground Services
Charlotte, NC
01.2021 - 04.2022
- Developed and delivered training programs for ground support and ramp agents, focusing on safety, regulatory compliance, and customer service excellence.
- Supported teams in acclimating to new technology and practices through the provision of technical guidance for training-related efforts.
- Supported compliance audits through feedback provision and creation of post-audit training programs.
- Contributed significantly to the enhancement of training strategies, leading to heightened operational efficiency and service quality.
Station Manager
Unifi
Raleigh, NC
06.2017 - 01.2021
- Directed and supervised ground handling operations to ensure compliance with airline regulations, staff performance optimization, and resource allocation resulting in a 98% consistent on-time performance rate.
- Established seamless communication channels with airline partners, clients, and regulatory agencies to foster strong relationships and compliance with operational goals and safety standards.
- Directed safety and compliance programs, conducting regular audits, training sessions, and risk assessments, leading to a 20% reduction in safety incidents and enhanced workplace safety culture.
Education
High School Diploma -
Millbrook High School
Raleigh, NCSkills
- Strategic Training Roadmap Development
- Airline/Airport Operations & Compliance
- FAA/TSA Regulatory Standards & Safety Compliance
- Training Program Design & Implementation
- Advanced Office 365, Visio, Delve, Viva
- Project Management & Prioritization
Certification
- OSHA 30 - 2023
Accomplishments
- Recipient of the 2023 Above and Beyond Award for outstanding contributions to the Safety and Training Department, recognized for exceptional leadership in improving safety protocols and delivering high-impact training programs that enhanced operational efficiency and compliance across multiple airport locations.
Additional Experience
- Ramp Supervisor - 2015-2017
- Ramp Agent - 2014 - 2015
Timeline
Sr. Manager - Safety, Training & Compliance
Jetstream Ground Services
04.2022 - Current
Training Manager
Jetstream Ground Services
01.2021 - 04.2022
Station Manager
Unifi
06.2017 - 01.2021
High School Diploma -
Millbrook High School
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