Jessica Kirk
Largo,FL
Summary
Dedicated customer service professional with 10+ years of experience across diverse industries, providing exceptional support in fast-paced environments. Highly skilled in problem-solving, management, team collaboration, and customer engagement, with a strong work ethic and a passion for helping others. Known for my reliability, adaptability, and consistently delivering positive customer experiences.
Overview
7
7
years of professional experience
Work History
Range Safety Officer/ Sales Associate
Shoot Straight
Clearwater, Florida
01.2026 - Current
- Enforced safety protocols on shooting range to ensure participant compliance.
- Conducted safety briefings for participants before range activities commenced.
- Monitored shooting practices to prevent accidents and maintain a secure environment.
- Advised customers on correct weapons, ammunition and accessories for intended uses.
- Conducted background checks for firearm purchases in accordance with state law.
- Responded promptly to customer inquiries regarding availability, price comparisons.
- Ensured compliance with federal, state, and local laws regarding the sale of firearms.
Store Manager
Value Pawn & Jewelry
Tampa, Florida
01.2025 - 12.2025
- Oversight of daily operations of the pawnshop, managing a diverse inventory including gold, firearms, electronics, tools, and luxury goods.
- Built a loyal customer base with trust, transparency, and long-term relationships with an amazing community — directly contributing to increased store revenue.
- Analyzed store performance metrics/kpi’s (loan volume, redemptions, sales, margins) and using insights to adjust pricing strategies, staff focus, and marketing efforts
- Recruit, train, and supervise a team of 5 employees, delegating responsibilities effectively to maintain productivity and excellent customer service.
- Created a great work atmosphere for employees where work can be enjoyable, with a home life and their best foot forward.
- Ensured full compliance with local, state, and federal firearms regulations,including NICS background checks and proper storage/transfer documentation.
- Promoted a healthy work-life balance by building fair schedules, supporting time-off requests, and fostering a family-friendly culture — leading to improved employee morale, lower turnover, and a more motivated, productive team.
Inventory Control Specialist
Walgreens
Largo, FL
03.2024 - 08.2024
- Conducted regular physical inventories of warehouse stock and reported discrepancies.
- Monitored inventory levels to ensure sufficient supply for customer orders.
- Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
- Performed cycle counts to track product movement in the warehouse as needed.
- Investigated causes of discrepancies between actual stock count versus system-generated reports.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Pulled damaged and recalled products for return or disposal.
- Reviewed shipping and received documents for accuracy.
Pharmacy Technician
Walgreen's Pharmacy
Largo, FL
08.2023 - 04.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Organized work areas so that everything was easily accessible when needed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Firearm Technical Support Supervisor
Mcarbo
Clearwater, FL
02.2022 - 04.2024
- Reviewed Product Issue cases for technical and troubleshooting accuracy and identified needed process improvements
- Assisted customer in understanding products, components and systems with troubleshooting phone support
- Conducted monthly Firearm Inventory audits as required by the ATF for accountability documentation
- Kept strict attention to all incoming & outgoing firearms using FFL Boss Bound Books to Acquisition and Disposition all Serialized Firearms in accordance to the ATF standards
- Total process of FDLE Background Checks, 4473 paperwork and firearm transfer sale completions
- Full Customer Service Scope oversee is held for each Tech Support Member having the same performance requirements and delegated tasks
- Monday.com is used to document Company tasks including Custom Work Installations, Serial Numbers, and Order Payments received
- This is micromanaged and overseen throughout each work day to follow up on progress and goals
- Assisted customers with various types of technical issues via email, live chat and telephone.
Customer Service Supervisor
Mcarbo
Clearwater, FL
10.2021 - 04.2024
- Organize and delegate Department tasks to Customer Service Representatives
- Ensuring that all Company Department Goals and Standards are met by employees using standard metrics for insight on performance
- Weekly & monthly sales reporting for individual representatives are exported and uploaded to Google Drive appropriate shared folders
- Returned Product Reports are required to be conducted on a monthly basis using Shipstation
- This report is exported via Excel and uploaded to Google Drive
- Conducting Performance Reviews; Information is gathered from the stats of said employee, including achievements, attributes and improvements needed
- A meeting is conducted with the Company Present and the representatives monthly to go over all previous, current and future goals and miles stones required for success
- Documentation of time-off requests, absences & any type of employee issues are put on the Company Calendar as needed
- Disciplinary action is required to be taken by myself the Supervisor for any employees having excessive & unexcused tardiness, poor performances and/or failure to comply with Company Policy and Standards
- Training Courses; Ensuring all Customer Service Representatives have completed & passed all assigned Department Training Courses in Moodle - a Course Creation Software for Businesses
- Company Activities are solely organized by myself
- Anniversaries, Birthdays and various Company Holiday Celebrations are to be planned out and organized on time
- Employee gifts, desk decorating, reordering party supplies, venue bookings and company lunches are to be kept up and ready to go
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Set clear expectations and helped employees pursue optimal paths for achieving each target
- Interviewed, hired and trained staff to meet company objectives
- Generated KPI reports to track and improve metrics
- Answered phone calls and responded to questions, concerns and escalated issues
- Calculated the Register Til weekly and had complete financial accountability for the safe.
Inventory Control Team Member
Mcarbo
Clearwater, FL
02.2019 - 05.2021
- Contacted carriers and vendor representatives to make arrangements for shipping and delivery of materials
- Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
- Corresponded with establishments and vendors to rectify problems, such as damages, shortages and noncompliance to specifications
- Ordered and stored shipping materials and supplies to maintain inventory
- Input all incoming product sku quantities into Finale Inventory Software
- Calculated quantities on hand for all products in house in order to determine the weekly/monthly sales for reordering
- Ensuring all threshold number stay updated to make sure product does not run out & is order in a ample time frame.
Education
Adult, Child And Baby First Aid/CPR/AED -
American Red Cross
OnlineLicensed Practical Nursing -
Pinellas Technical College
St.PetersburgHigh School Diploma -
Tomlinson Adult Learning Center
Saint Petersburg, FLTattoo Artist
Largo, FLPharmacology
Licensed Pharmacy Technician
Largo, FLSkills
- Expertise Customer Service skills
- Vast sales and fair negotiation skills
- Scheduling and calendar management
- Report writing and data entry
- Inventory Control Skills
- Prescription Filling
- Team Collaboration
- New Hire Onboarding
- Problem-solving skills
- Rectifying customer issues
- Team and project management
References
Dyllan Davis
Value Pawn and Jewelry
(727)237-6736
Haylee Cooper
Walgreen Store Manager
(727)584-2494
Sheridan Robinson
Mcarbo Office Executive
(727)686-0202
Nayla Calazada
Mcarbo Vise President
(727)459-8481
Kenneth Noble
Mcarbo Gunsmith
(772)380-6735
Waldo Oramas
Mcarbo Gunsmiths
(813) 605-9047
Timeline
Range Safety Officer/ Sales Associate
Shoot Straight
01.2026 - Current
Store Manager
Value Pawn & Jewelry
01.2025 - 12.2025
Inventory Control Specialist
Walgreens
03.2024 - 08.2024
Pharmacy Technician
Walgreen's Pharmacy
08.2023 - 04.2024
Firearm Technical Support Supervisor
Mcarbo
02.2022 - 04.2024
Customer Service Supervisor
Mcarbo
10.2021 - 04.2024
Inventory Control Team Member
Mcarbo
02.2019 - 05.2021
Adult, Child And Baby First Aid/CPR/AED -
American Red Cross
Licensed Practical Nursing -
Pinellas Technical College
High School Diploma -
Tomlinson Adult Learning Center
Tattoo Artist
Pharmacology
Licensed Pharmacy Technician