Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jessica Kirk

Largo,FL

Summary

Dedicated customer service professional with 10+ years of experience across diverse industries, providing exceptional support in fast-paced environments. Highly skilled in problem-solving, management, team collaboration, and customer engagement, with a strong work ethic and a passion for helping others. Known for my reliability, adaptability, and consistently delivering positive customer experiences.

Overview

7
7
years of professional experience

Work History

Range Safety Officer/ Sales Associate

Shoot Straight
Clearwater, Florida
01.2026 - Current
  • Enforced safety protocols on shooting range to ensure participant compliance.
  • Conducted safety briefings for participants before range activities commenced.
  • Monitored shooting practices to prevent accidents and maintain a secure environment.
  • Advised customers on correct weapons, ammunition and accessories for intended uses.
  • Conducted background checks for firearm purchases in accordance with state law.
  • Responded promptly to customer inquiries regarding availability, price comparisons.
  • Ensured compliance with federal, state, and local laws regarding the sale of firearms.

Store Manager

Value Pawn & Jewelry
Tampa, Florida
01.2025 - 12.2025
  • Oversight of daily operations of the pawnshop, managing a diverse inventory including gold, firearms, electronics, tools, and luxury goods.
  • Built a loyal customer base with trust, transparency, and long-term relationships with an amazing community — directly contributing to increased store revenue.
  • Analyzed store performance metrics/kpi’s (loan volume, redemptions, sales, margins) and using insights to adjust pricing strategies, staff focus, and marketing efforts
  • Recruit, train, and supervise a team of 5 employees, delegating responsibilities effectively to maintain productivity and excellent customer service.
  • Created a great work atmosphere for employees where work can be enjoyable, with a home life and their best foot forward.
  • Ensured full compliance with local, state, and federal firearms regulations,including NICS background checks and proper storage/transfer documentation.
  • Promoted a healthy work-life balance by building fair schedules, supporting time-off requests, and fostering a family-friendly culture — leading to improved employee morale, lower turnover, and a more motivated, productive team.

Inventory Control Specialist

Walgreens
Largo, FL
03.2024 - 08.2024
  • Conducted regular physical inventories of warehouse stock and reported discrepancies.
  • Monitored inventory levels to ensure sufficient supply for customer orders.
  • Maintained accurate records of all inventory transactions, including incoming and outgoing shipments.
  • Performed cycle counts to track product movement in the warehouse as needed.
  • Investigated causes of discrepancies between actual stock count versus system-generated reports.
  • Managed inventory by performing physical counts, identifying variances and reconciling records.
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Pulled damaged and recalled products for return or disposal.
  • Reviewed shipping and received documents for accuracy.

Pharmacy Technician

Walgreen's Pharmacy
Largo, FL
08.2023 - 04.2024
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.

Firearm Technical Support Supervisor

Mcarbo
Clearwater, FL
02.2022 - 04.2024
  • Reviewed Product Issue cases for technical and troubleshooting accuracy and identified needed process improvements
  • Assisted customer in understanding products, components and systems with troubleshooting phone support
  • Conducted monthly Firearm Inventory audits as required by the ATF for accountability documentation
  • Kept strict attention to all incoming & outgoing firearms using FFL Boss Bound Books to Acquisition and Disposition all Serialized Firearms in accordance to the ATF standards
  • Total process of FDLE Background Checks, 4473 paperwork and firearm transfer sale completions
  • Full Customer Service Scope oversee is held for each Tech Support Member having the same performance requirements and delegated tasks
  • Monday.com is used to document Company tasks including Custom Work Installations, Serial Numbers, and Order Payments received
  • This is micromanaged and overseen throughout each work day to follow up on progress and goals
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Customer Service Supervisor

Mcarbo
Clearwater, FL
10.2021 - 04.2024
  • Organize and delegate Department tasks to Customer Service Representatives
  • Ensuring that all Company Department Goals and Standards are met by employees using standard metrics for insight on performance
  • Weekly & monthly sales reporting for individual representatives are exported and uploaded to Google Drive appropriate shared folders
  • Returned Product Reports are required to be conducted on a monthly basis using Shipstation
  • This report is exported via Excel and uploaded to Google Drive
  • Conducting Performance Reviews; Information is gathered from the stats of said employee, including achievements, attributes and improvements needed
  • A meeting is conducted with the Company Present and the representatives monthly to go over all previous, current and future goals and miles stones required for success
  • Documentation of time-off requests, absences & any type of employee issues are put on the Company Calendar as needed
  • Disciplinary action is required to be taken by myself the Supervisor for any employees having excessive & unexcused tardiness, poor performances and/or failure to comply with Company Policy and Standards
  • Training Courses; Ensuring all Customer Service Representatives have completed & passed all assigned Department Training Courses in Moodle - a Course Creation Software for Businesses
  • Company Activities are solely organized by myself
  • Anniversaries, Birthdays and various Company Holiday Celebrations are to be planned out and organized on time
  • Employee gifts, desk decorating, reordering party supplies, venue bookings and company lunches are to be kept up and ready to go
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
  • Set clear expectations and helped employees pursue optimal paths for achieving each target
  • Interviewed, hired and trained staff to meet company objectives
  • Generated KPI reports to track and improve metrics
  • Answered phone calls and responded to questions, concerns and escalated issues
  • Calculated the Register Til weekly and had complete financial accountability for the safe.

Inventory Control Team Member

Mcarbo
Clearwater, FL
02.2019 - 05.2021
  • Contacted carriers and vendor representatives to make arrangements for shipping and delivery of materials
  • Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
  • Corresponded with establishments and vendors to rectify problems, such as damages, shortages and noncompliance to specifications
  • Ordered and stored shipping materials and supplies to maintain inventory
  • Input all incoming product sku quantities into Finale Inventory Software
  • Calculated quantities on hand for all products in house in order to determine the weekly/monthly sales for reordering
  • Ensuring all threshold number stay updated to make sure product does not run out & is order in a ample time frame.

Education

Adult, Child And Baby First Aid/CPR/AED -

American Red Cross
Online

Licensed Practical Nursing -

Pinellas Technical College
St.Petersburg

High School Diploma -

Tomlinson Adult Learning Center
Saint Petersburg, FL

Tattoo Artist
Largo, FL

Pharmacology

Licensed Pharmacy Technician
Largo, FL

Skills

  • Expertise Customer Service skills
  • Vast sales and fair negotiation skills
  • Scheduling and calendar management
  • Report writing and data entry
  • Inventory Control Skills
  • Prescription Filling
  • Team Collaboration
  • New Hire Onboarding
  • Problem-solving skills
  • Rectifying customer issues
  • Team and project management

References

Dyllan Davis

Value Pawn and Jewelry

(727)237-6736

Haylee Cooper

Walgreen Store Manager

(727)584-2494

Sheridan Robinson

Mcarbo Office Executive

(727)686-0202

Nayla Calazada

Mcarbo Vise President

(727)459-8481

Kenneth Noble

Mcarbo Gunsmith

(772)380-6735

Waldo Oramas

Mcarbo Gunsmiths

(813) 605-9047

Timeline

Range Safety Officer/ Sales Associate

Shoot Straight
01.2026 - Current

Store Manager

Value Pawn & Jewelry
01.2025 - 12.2025

Inventory Control Specialist

Walgreens
03.2024 - 08.2024

Pharmacy Technician

Walgreen's Pharmacy
08.2023 - 04.2024

Firearm Technical Support Supervisor

Mcarbo
02.2022 - 04.2024

Customer Service Supervisor

Mcarbo
10.2021 - 04.2024

Inventory Control Team Member

Mcarbo
02.2019 - 05.2021

Adult, Child And Baby First Aid/CPR/AED -

American Red Cross

Licensed Practical Nursing -

Pinellas Technical College

High School Diploma -

Tomlinson Adult Learning Center

Tattoo Artist

Pharmacology

Licensed Pharmacy Technician
Jessica Kirk