Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jessica Kirkiewicz

St Louis,MO

Summary

Dynamic Operations Manager with a proven track record at McGuire Moving and Storage, enhancing efficiency through strategic problem-solving and effective team leadership. Successfully implemented inventory management systems, resulting in improved accuracy and customer satisfaction. Skilled in logistics management and fostering strong client relationships, driving operational excellence and compliance.

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

8
8
years of professional experience

Work History

Operations Manager

McGuire Moving and Storage
10.2017 - 07.2025
  • Streamlined operational workflows to enhance efficiency and reduce delays.
  • Implemented inventory management systems to optimize storage utilization and accuracy.
  • Trained and mentored staff on best practices in logistics and customer service.
  • Coordinated cross-functional teams to ensure timely project completion and resource allocation.
  • Established safety protocols that improved workplace compliance and reduced incidents.
  • Analyzed performance metrics to identify areas for process improvement and cost reduction.
  • Cultivated relationships with vendors to negotiate favorable terms and improve service quality.
  • Led initiatives to enhance customer satisfaction through effective communication and service delivery.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with customers to build connections and nurture relationships.

Education

Seckman High School
Imperial, MO

Skills

  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Project management
  • Policies and procedures implementation
  • Customer relationship management
  • Maintaining compliance
  • Client relationships
  • Schedule management
  • Health and safety compliance
  • Onboarding and orientation
  • Logistics management
  • Warehouse operations

Timeline

Operations Manager

McGuire Moving and Storage
10.2017 - 07.2025

Seckman High School

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Jessica Kirkiewicz