Jessica Klassen
Hermitage,TN
Summary
Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs, and team requirements. Eager to contribute to a growing company.
Overview
19
19
years of professional experience
Work History
Personal Shopper
Shipt
01.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
Server
W Hotel Nashville Carne Mare/The Dutch
07.2021 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server/Contract Event Server
Logan Hotel
10.2015 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
CNA
McKendree Nursing Home
04.2006 - 09.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Developmental Technician
Cloverbottom Developmental Center
06.2004 - 02.2006
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - General Studies
Nashville State Community College
Nashville, TNHigh School Diploma -
Hume - Fogg High School
Nashville, TN05.2003
Skills
- Purchase Recommendations
- Prioritizing Orders
- Customer Service
- Relationship Building
- Food Delivery
- Order Management
- Guest Engagement
- Complex Problem-Solving
- Patient Lifting
- Compassionate Communication
- Patient-Focused Care
- Direct Patient Care
- Medical Terminology Knowledge
- Documenting Behaviors
Timeline
Server
W Hotel Nashville Carne Mare/The Dutch
07.2021 - 07.2022
Personal Shopper
Shipt
01.2021 - Current
Server/Contract Event Server
Logan Hotel
10.2015 - 02.2019
CNA
McKendree Nursing Home
04.2006 - 09.2008
Developmental Technician
Cloverbottom Developmental Center
06.2004 - 02.2006
No Degree - General Studies
Nashville State Community College
High School Diploma -
Hume - Fogg High School
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