Jessica Klein
Mount Laurel,New Jersey
Summary
Dependable and empathetic professional equipped with excellent communication, writing, and documentation skills. Proven track record of providing support to individuals from diverse backgrounds.
Overview
10
10
years of professional experience
Work History
Group Home Assistant
21 Plus Inc.
02.2019 - 04.2020
- Adhered to New Jersey Division of Developmental Disabilities (DDD) standards and regulations to ensure the safety, well-being, and quality of life for individuals with disabilities.
- Exhibited strong organizational and decision-making skills while handling night shifts independently, contributing to the welfare of residents and the maintenance of the home.
- Organized and provided medication at set times.
- Maintained detailed and accurate documentation in strict compliance with company protocols and DDD standards, ensuring transparency, accountability, and regulatory adherence
- Assisted patients with personal care, social interaction and emotional support.
- Developed and implemented care plans for clients.
Interviewer
Test America
01.2010 - 05.2013
- Conducted surveys and interviews, ensuring strict adherence to client-provided directions and survey protocols.
- Proficiently operated diverse technologies, including eye tracking machines and cognitive emotion-reading headbands, and was the exclusive expert on these devices within the organization.
- Demonstrated a high degree of professionalism, adaptability, and leadership skills in a dynamic and fast-paced work environment. Successfully engaged with individuals, even when initial participation in surveys was not assured.
- Played a pivotal role in the training and development of new employees, sharing expertise in advanced survey equipment and techniques, contributing to their integration into the team.
- Consistently maintained exceptional productivity levels, effectively handling a high volume of surveys with varying instructions, while ensuring the accurate collection of results.
- Collaborated closely with clients to understand their specific requirements and tailor survey processes to meet or exceed their expectations.
- Led process improvement initiatives in collaboration with colleagues, enhancing overall efficiency, data collection quality, and team performance.
- Received positive feedback from clients for the quality of data collected and fostered excellent relationships with coworkers and management.
Education
Master of Arts - Social Work
Simmons University
Boston08.2023
Bachelor of Arts - Sociology
Arcadia University
Glenside, PA05.2016
Skills
Effective Communicator
Advocacy
Team Leadership
Time Management
Problem Solving
Crisis Intervention
Microsoft Office Proficiency
Resource Navigation
Conflict Resolution
Cultural Competency
Timeline
Group Home Assistant
21 Plus Inc.
02.2019 - 04.2020
Interviewer
Test America
01.2010 - 05.2013
Master of Arts - Social Work
Simmons University
Bachelor of Arts - Sociology
Arcadia University