Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Jessica Klima
Columbus,GA
Summary
Overview
14
years of professional experience
Work History
Baymont Inn & Suites Columbus, GA
Front Desk Agent
01.2018 - 10.2021
Job overview
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and greeted callers enthusiastically.
- Prepared weekly employee work schedules for team members.
Circle KColumbus, GA
Customer Service Representative
03.2013 - 09.2017
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
US ArmyFort Bragg, NC
Automated
01.2007 - 04.2012
Job overview
- Supervised personnel in supply, services, materials management and logistical operations.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Education
Kendrick High SchoolColumbus, GA
High School Diploma
04.2006
University Overview
Skills
- Performance Assessment
- Materials and Supply Allocation
- Performance Review and Optimization
- Inventory and Supply Logistics
- Job Site Inspection
- Supply Inventory Management
- Vehicle Dispatch
- Inspection Results Reports
- Freight Examination
- Quality Production
- Operational Efficiency
Timeline
Front Desk Agent
Baymont Inn & Suites
01.2018 - 10.2021
Customer Service Representative
Circle K
03.2013 - 09.2017
Automated
US Army
01.2007 - 04.2012
Kendrick High School
High School Diploma
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