Jessica Klimek
Gurnee,IL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Knowledgeable and dedicated customer service professional with extensive experience in towing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Security Officer
Howe Security
12.2023 - Current
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting the building, and access points permitting entry
- Control drivers by directing traffic
- Ensure the safety of personnel, visitors, students
- Adhere to all company service and operating standards
- Check all exterior doors and perimeter of building to make sure it secure at all times
- Make round through hallways checking for passes
- Going in and out of female restroom and locker rooms making sure there is no one skipping classing, going through this they don’t belong in, and drawing on walls
- Monitor the lunch room during those period
- Resolve any conflict that may occur.
Dispatcher/Office Administrator
Todd's Towing
06.2021 - 10.2022
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems
- Trained new employees on administrative procedures, company policies and performance standards
- Did all billing for corporate accounts.
Dispatcher/Lab Technician/Customer Service
LifeScan Lab
06.2019 - 06.2021
- Made all daily routes for 50+ technicians, Prioritized 'Hot Home' and time sensitive pick ups with couriers throughout each techs route
- Maintained communication with all techs to log in and out time of each facility, all hard sticks and patient refusals that later in the day I would have to get another tech sent to the facility to complete those draws
- Keep track of each Tech that was coming I the lab
- Get 'Hot homes' processed promptly and take them to the main lab for testing
- Interpreted and documented results of tests into active databases and communicated results to internal customers.
Dispatcher/Customer Service Representative
Bloomingdale Towing
01.2017 - 06.2019
- Directed dispatching, routing and tracking of 12 fleet vehicles
- Maintained updated and detailed records of calls in physical and electronic database
- Closely monitored dispatch board to triage and prioritize over 10-30 daily calls
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Ordered supplies and allocated resources to personnel based on need.
Dispatcher/Customer Service Representative
Suburban Towing & Recovery Inc.
01.2016 - 01.2017
- Interacted with customers by phone, email or in-person to provide information
- Provided clerical support to company employees by copying, faxing and filing documents
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Maintained organized files and stocked supplies to support team needs and maximize performance
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
- Managed multiple projects simultaneously using organizational and analytical skills
- Alerted customers about delinquent and account issues, updates and changes to account information.
Education
High School Diploma -
Streamwood Highschool
Streamwood, IL06.2011
Skills
- Staff Training
- Report Preparation and Analysis
- Workforce Management
- High Call Volume Managment
- Office Management
- Team Management
- Payroll Preparation
- Mail and Package Distribution
- Administration and Operations
- Attention to Detail
- Record Releases
- Diligent Follow Through
- Overcoming Obstacles
- Layout Planning
- Security Officer
Timeline
Security Officer
Howe Security
12.2023 - Current
Dispatcher/Office Administrator
Todd's Towing
06.2021 - 10.2022
Dispatcher/Lab Technician/Customer Service
LifeScan Lab
06.2019 - 06.2021
Dispatcher/Customer Service Representative
Bloomingdale Towing
01.2017 - 06.2019
Dispatcher/Customer Service Representative
Suburban Towing & Recovery Inc.
01.2016 - 01.2017
High School Diploma -
Streamwood Highschool
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