JESSICA KLINE
Summary
Hardworking Account Manager with 15 years of experience working directly with clients to service accounts. Highly motivated employee. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager
Caliber Products
, USA
01.2023 - 04.2024
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Developed successful customer relations, resolved service requests to meet sales goals.
- Renewed existing accounts, cementing relationships with customers.
- Reported accurate records pertaining to inventory on accounts, and documented contracts.
- Attended to customer needs to identify and recommend the best products and services.
- Used excellent verbal skills to encourage customers in conversation to effectively determine needs.
- Conferred with management to offer feedback on operations and recommendations based on customer references and purchasing patterns.
- Operated register, handled cash, and processed credit transactions.
- Reduced processes by training employees on best practices.
- Provided training and guidance to new Account Managers.
- Analyzed client data and identified opportunities for growth.
Account Manager
Camerons Coffee
Shakopee, USA
11.2012 - 10.2016
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- Prepared monthly financial statements for each account.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Addressed customer questions and concerns regarding products and services.
Education
High School Diploma -
BHS
01-1998
Skills
- Opportunities Identification
- Problem-solving
- Business Development
- Account Management
- Customer Service
- Relationship Building
- Customer Relationships
- Upsell Opportunities
- Payment Collection
- Marketing Material Review
- Teamwork and Collaboration
- International Markets Understanding
- Strategic Development
- Supporting International Sales Team
- Overcoming Objections
- Data Analytics
- Sales Solutions
- Credit Checks and Collections
- Order Processing
- Organizational Fundraising
- Strategic Planning
- Excellent Communication Skills
Certification
- PCA
- Behind the Wheel Instructional License
Timeline
Account Manager
Caliber Products
01.2023 - 04.2024
Account Manager
Camerons Coffee
11.2012 - 10.2016
High School Diploma -
BHS