Jessica Klingensmith

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
• Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Developed detailed plans based on broad guidance and direction.
• Managed senior-level personnel working in marketing and sales capacities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.

• Manage day to day operations of a small partnership which brokers and resells semiconductor equipment and services
• Email marketing communication, budgeting, planning, forecasting, and report generation
• Corporate credit card reconciliation, expense report generation
• Create and distribute professional company-wide presentations to be disseminated with prospective customers and vendors
• Trusted to take an idea and create a solution
• Work closely with both partners and implement processes and process improvements
• Heavy correspondence with customers concerning all aspects of the business from logistics to accounts receivable
• Plan and host special meetings and events, quarterly meetings, partner off-sites, unique and fun customer appreciation events
• Strong relationships with vendors and companies forged and initiated to improve business relationships

• Responsible for submission of all forms of orders for the company (evaluation, entry of PO into NetSuite, software license generation, maintenance contract extensions, and license delivery) to both direct customers and resellers
• Worked closely with Finance, Sales, and Account Management to ensure orders are correct according to internal purchasing requirements and internal regulations to ensure timely customer delivery and revenue recognition
• Assisted in orders during transitional periods post-acquisition; adhering to license delivery protocol previously used and helping to switch acquired product lines to SolarWinds’ system of licensure and delivery
• Respond to customer, reseller, and channel partner inquiries by email and phone to ensure correct invoicing and license delivery with both domestic and international customers and partners
• Continuously monitor and manage the Order Management inquiry email box to formulate timely responses, handling all order processing and availability concerns while escalating all problematic issues as necessary

• Performed all Order Management duties for the company including, but not limited to: Submission of all company purchase orders (evaluation, entry of PO into NetSuite from SalesForce)
• Collaborated with Field Service, Sales, and Finance to ensure proper service delivery, shipping, and invoicing
• Supported Sales and the Rep Channel to manage customer satisfaction regarding issues affecting orders
• Worked cross-functionally to deliver smooth end-to-end customer experience post-sale
• Reviewed all modification orders for accuracy
• Communicated with Sales to assure correct deliverables
• Managed order backlog and created supply chain procedures for accurate forecasting
• General Order Management including order entry, promised date compliance, backlog management, coordination of OEM material shipments and timely delivery, coordination of labor resources, approval of shipping vendor invoices
• Worked collaboratively with colleagues in a cooperative environment to accomplish shared goals
• Worked closely with shipping vendors to find the most cost effective solutions for domestic and international shipping of products

• Ran day to day operations for a small business franchise office
• Lead business development and marketing efforts while expanding the customer base
• Oversaw and performed operational duties including accounting and payroll, advertising coordination, sales support, database management and customer relations
• Conducted market research identifying emerging market trends and introducing marketing and advertising strategies
• Advertising copy creation and preparation for all media: print, radio, and television

GPA: Summa Cum Laude