Jessica Klug
Milwaukee,WI
Overview
26
26
years of professional experience
Work History
Customer Service Specialist/Account Installation
Humana
09.2014 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Provided exceptional support during annual open enrollment periods, guiding brokers and agents through plan selection processes effectively.
- Played key role in successful migration of customer data to new database, ensuring no customer information was lost.
- Coordinated with other departments to streamline customer service procedures, enhancing overall service delivery.
Sales Administrator
Mac-Tech
04.2023 - 06.2024
- Provided administrative support to sales and management team by preparing and organizing customer data
- Drafted comprehensive proposals detailing payment terms, pricing structures, finance options, and warranties
- Used excellent verbal skills to engage customers in conversation to effectively determine needs and requirements
- Performed regular follow up calls with clients to satisfaction with purchase made from the company
- Responded to leads and directed to appropriate party to drive sales
- Collaborated with cross functional teams to ensure delivery of products and services
- Maintained accurate records of all transactions and customer interactions through CRM software
- Boosted organizational efficiency utilizing the shared functionalities of Microsoft Outlook.
Personal Banker/Branch Manager
Associated Bank
01.2007 - 02.2012
- Ensured efficient management of branch functions.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Helped customers open and close accounts, apply and process loans, and make sound financial decisions.
- Increased growth of branch deposit values by actively assisting with marketing, sales development and referral coordination.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
Store Manager
The Children’s Place
03.1999 - 01.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Diploma - General Studies
Appleton West High School
Appleton, WI06.1996
Timeline
Sales Administrator
Mac-Tech
04.2023 - 06.2024
Customer Service Specialist/Account Installation
Humana
09.2014 - Current
Personal Banker/Branch Manager
Associated Bank
01.2007 - 02.2012
Store Manager
The Children’s Place
03.1999 - 01.2006
Diploma - General Studies
Appleton West High School