Jessica Knighton
Property Management Professional
Fort Lauderdale,FL
Summary
Highly trained property management professional with a passion for working with and for people with a background managing employees, issues and administrative tasks in fast-paced and challenging properties. Solutions-oriented problem-solver with goal-oriented mindset. Hardworking employee enthusiastic about learning the property management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. A hands-on professional showcasing exemplary talents in customer service, policies and procedures' oversight looking to gain employment that offers key participation, immediate challenges and career opportunity with growth-oriented company offering opportunity for professional development.
Overview
11
11
years of professional experience
Work History
Assistant Community Manager
Hawthorne Residential Partners
12.2021 - Current
- Work alongside the Community Manager to provide leadership and guidance to maintenance staff and vendors
- Earned the Hawthorne "High Roller" status, making ownership over a million dollars in less than a year.
- Ensure lease administration is completed in a thorough, timely, and accurate manner
- Contribute to the leasing process through tours and responding to email and phone call leads
- Contribute to achieving occupancy expectations through leasing and renewals
- Effectively lead the team in the absence of the Community Manager.
- Set goals and prioritize work to ensure optimal performance of the community
- Demonstrate daily care for the physical asset by ensuring grounds, amenities, and office are clean, free of debris, and immaculately maintained
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Managed community within established cost constraints
- Aided upper-level leaders by completing budgets and capital budget reports for executive action planning.
Owner/Operator
High Sadity Entertainment LLC
03.2020 - Current
- Entertainment business offering hookahs, event staffing and event planning.
Sales and Leasing Consultant
Highmark Residential
01.2021 - 11.2021
- Duties include but are not limited to showing units to potential tenants, researching the property market, posting property advertisements, determining prospects needs through scheduled tours and meetings, managing rental applications from start to move-in, negotiating/implementing leasing terms, and inspecting properties.
Leasing Agent
Cooper Properties
11.2019 - 12.2020
- Responsible for renting out housing for over 90 properties and assisting tenants with their leasing and renewal needs
- Duties included but were not limited to meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease changes as well as receiving and scheduling maintenance requests.
Assistant Manager
Zips Car Wash
01.2019 - 03.2020
- Manage all aspects of office administration and general business operations including coordinated office operations, marketing and setting up membership services and customer service.
Professional Braid Stylist/Shop Manager
Action Hair Care Salon
11.2017 - 12.2018
- Managed all aspects of office administration and general business operations including coordinated office operations while also providing braid services to clients
- And delivering great customer service.
OFFICE MANAGER
ANGELIC MONUMENT COMPANY
08.2015 - 04.2017
- Managed all aspects of office administration and general business operations including coordinated office operations, answering multi-line phones, and QuickBooks.
ASSISTANT FINANCIAL ADVISOR
LIVE FINANCIAL COMMUNICATIONS
02.2014 - 08.2015
- Serviced the financial needs of existing clients, maintaining a positive relationship with clients to enhance continuing business and satisfactory results.
BRAND SHIFT LEAD
PINK, VICTORIAS SECRET
12.2012 - 08.2013
- Worked directly with customers assisting in sales, resolving problems and ensuring maintenance of productive customer relations while managing a staff of sales associates, including sales training and employee development.
Education
B.A. - COMMUNICATIONS
UNIVERSITY OF PHOENIX
DIPLOMA -
Boyd H. Anderson High School
Lauderdale Lakes, FLSkills
- Contracts
- Multi-line Phone Systems
- Office Management
- Public Speaking
- Accounts Payable
- Public Relations
- Event Planning
- QuickBooks
- Clerical experience
- Google Suite
- Supervising experience
- Recruiting
- Fundraising
- Social media management
- Google Docs
- Print advertising
- Sales
- Property management
- LIHTC
- Payroll
- Account Management
- Budgeting
- Research Analysis skills
- Negotiation
- Fair Housing regulations
- Yardi
- Property leasing
- OneSite
- Microsoft Outlook Proficient
- Conflict Management
- Accounts Receivable
- Section 8
- Customer service
- Relationship management
- Training & development
- Marketing
- Customer relationship management
- General ledger reconciliation
- Balance sheet reconciliation
- Employ
- Documentation review
- Project timeline management Proficient
- Sales skills — Proficient
- Influencing and negotiating with customers
- Payment Processing
- Expertise in Yardi
- Property Management
- Records and Database Administration
- Document Control
- Facility Repair Reporting
- Daily Operations Management
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Property Tours and Inspections
- Maintenance Oversight
- Operations Management
- Client Service and Support
- Staff Management
- Resident Relations
- Customer Relationship Management
- Business Development
- Workplace Safety
- Schedule Planning
- Vendor Management
- Leasing and Sales
- Promotional Planning
- Sales Support
- Conflict Handling
- Database Management
- Contract Negotiation
- Team Training
- Calendar Management
- Maintenance Knowledge
- Administrative Support
- Proficient in Real Page and other property management systems
Timeline
Assistant Community Manager
Hawthorne Residential Partners
12.2021 - Current
Sales and Leasing Consultant
Highmark Residential
01.2021 - 11.2021
Owner/Operator
High Sadity Entertainment LLC
03.2020 - Current
Leasing Agent
Cooper Properties
11.2019 - 12.2020
Assistant Manager
Zips Car Wash
01.2019 - 03.2020
Professional Braid Stylist/Shop Manager
Action Hair Care Salon
11.2017 - 12.2018
OFFICE MANAGER
ANGELIC MONUMENT COMPANY
08.2015 - 04.2017
ASSISTANT FINANCIAL ADVISOR
LIVE FINANCIAL COMMUNICATIONS
02.2014 - 08.2015
BRAND SHIFT LEAD
PINK, VICTORIAS SECRET
12.2012 - 08.2013
B.A. - COMMUNICATIONS
UNIVERSITY OF PHOENIX
DIPLOMA -
Boyd H. Anderson High School