Jessica Knox
Royalston,MA
Summary
Analytical warehouse manager / shipping supervisor skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Dedicated to delivering consistent and professional work for every assignment. Offers 5+ years in logistics and 3PL industry environments and top-notch abilities in data analysis, QA/QC and inventory control. Demonstrated strengths in customer service and time management.
Overview
8
8
years of professional experience
Work History
Shipping Supervisor
IPL / Leaktite
95 Aubuchon Dr. Westminster, MA 01473
04.2021 - Current
- Pulled, verified, and packaged items for shipment.
- Supervised shipping team of six employees.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected loading operations for improvements in efficiency and safety.
- Managed shipping and receiving activities for company with twenty+ orders processed daily.
- Analyzed and reordered inventory for 75,000 square-foot warehouse.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Monitored production levels and implemented measures to increase output.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Conducted research to address shipping errors and packaging mistakes.
- Collaborated with manufacturing and supply chain management.
- Integrated warehouse operations with existing and new business processes.
Shipping/scheduling Clerk
NEPW Logistics Devens
66 Saratoga Blvd Devens Ma
08.2018 - 03.2022
- Maintained updated shipment status, tracking and tracing loads while in transit
- Coordinated shipment details, recording load data and destination in Extractor, Mics and Revelation
- Researched and gathered information regarding accessory charges or changes to shipment details
- Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests
- Reduced shipment delays by proactively communicating with carriers to confirm delivery windows
- Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
- Supported shipping department operations and inventory control
- Drafted shipment documents, including BOLs, packing lists, invoices, and shipping labels
- Enhanced logistics processes with integration of technological advances
- Reviewed logistics performance with customers against targets, benchmarks, and service agreements
- Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs
- Oversaw the training of new hires and instituted SOPs that maximized efficiency.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Warehouse Coordinator/ OS&D Supervisor
A Duie Pyle - Devens, MA
04.2016 - 08.2018
- Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions
- Inspected freight, determined workflow, and delegated tasks to complete specific loading sequences
- Coordinated work schedules and assigned duties, managing personnel and materials to meet workload
- Oversaw task completion and evaluate work quality throughout workflow process
- Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills
- Reviewed work orders and provided instructions to laborers
- Managed supply inventory supplies, requisitioning items to maintain availability
- Promoted work site safety by proactively detecting and resolving safety hazards
- Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
- Contributed many successful ideas to improve the entire 3pl process and ensure customer satisfaction
- Ensured high standards of product integrity (QA/QC) and timeliness implementing a FIFO storage warehousing protocol
- Completed accurate shipping and receiving by carefully reviewing every order and auditing loads
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Developed solid relationships with staff, customers, and vendors
- Stayed busy during slow work periods, frequently handling inventory cycle counts, order auditing and warehouse reconciliation
- Traveled to other warehouses to implement my custom SOPs to ensure a streamlined and identical level of service throughout the A
- Duie Pyle warehouse network
- Traveled to other warehouses to troubleshoot make improvements to their routines.
Education
No Degree - Business Administration W/ A Focus in Accounting
Southern New Hampshire University
Manchester, NJ06.2024
Skills
- Warehouse Management
- Supply Chain Distribution
- ERP Software Proficiency
- Staff Management
- Process Development
- Logistics Coordination
- Staff Supervision
- Problem Solving
- Warehouse Operations
- Record Keeping
- Inventory Management
- Multitasking Abilities
- Decision Making
Timeline
Shipping Supervisor
IPL / Leaktite
04.2021 - Current
Shipping/scheduling Clerk
NEPW Logistics Devens
08.2018 - 03.2022
Warehouse Coordinator/ OS&D Supervisor
A Duie Pyle - Devens, MA
04.2016 - 08.2018
No Degree - Business Administration W/ A Focus in Accounting
Southern New Hampshire University