Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Knox

Royalston,MA

Summary

Analytical warehouse manager / shipping supervisor skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Dedicated to delivering consistent and professional work for every assignment. Offers 5+ years in logistics and 3PL industry environments and top-notch abilities in data analysis, QA/QC and inventory control. Demonstrated strengths in customer service and time management.

Overview

8
8
years of professional experience

Work History

Shipping Supervisor

IPL / Leaktite
04.2021 - Current
  • Pulled, verified, and packaged items for shipment.
  • Supervised shipping team of six employees.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Inspected loading operations for improvements in efficiency and safety.
  • Managed shipping and receiving activities for company with twenty+ orders processed daily.
  • Analyzed and reordered inventory for 75,000 square-foot warehouse.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored production levels and implemented measures to increase output.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Collaborated with manufacturing and supply chain management.
  • Integrated warehouse operations with existing and new business processes.

Shipping/scheduling Clerk

NEPW Logistics Devens
08.2018 - 03.2022
  • Maintained updated shipment status, tracking and tracing loads while in transit
  • Coordinated shipment details, recording load data and destination in Extractor, Mics and Revelation
  • Researched and gathered information regarding accessory charges or changes to shipment details
  • Supported seamless imports and exports, accurately completing customs paperwork and shipping manifests
  • Reduced shipment delays by proactively communicating with carriers to confirm delivery windows
  • Set appointments for receiving or delivery and followed-up with destination personnel to confirm receipt
  • Supported shipping department operations and inventory control
  • Drafted shipment documents, including BOLs, packing lists, invoices, and shipping labels
  • Enhanced logistics processes with integration of technological advances
  • Reviewed logistics performance with customers against targets, benchmarks, and service agreements
  • Supported customers by maintaining positive business relationships with key personnel and consistently meeting needs
  • Oversaw the training of new hires and instituted SOPs that maximized efficiency.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.

Warehouse Coordinator/ OS&D Supervisor

A Duie Pyle - Devens, MA
04.2016 - 08.2018
  • Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions
  • Inspected freight, determined workflow, and delegated tasks to complete specific loading sequences
  • Coordinated work schedules and assigned duties, managing personnel and materials to meet workload
  • Oversaw task completion and evaluate work quality throughout workflow process
  • Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills
  • Reviewed work orders and provided instructions to laborers
  • Managed supply inventory supplies, requisitioning items to maintain availability
  • Promoted work site safety by proactively detecting and resolving safety hazards
  • Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management
  • Contributed many successful ideas to improve the entire 3pl process and ensure customer satisfaction
  • Ensured high standards of product integrity (QA/QC) and timeliness implementing a FIFO storage warehousing protocol
  • Completed accurate shipping and receiving by carefully reviewing every order and auditing loads
  • Served customers by going above-and-beyond to offer exceptional support for all needs
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Developed solid relationships with staff, customers, and vendors
  • Stayed busy during slow work periods, frequently handling inventory cycle counts, order auditing and warehouse reconciliation
  • Traveled to other warehouses to implement my custom SOPs to ensure a streamlined and identical level of service throughout the A
  • Duie Pyle warehouse network
  • Traveled to other warehouses to troubleshoot make improvements to their routines.

Education

No Degree - Business Administration W/ A Focus in Accounting

Southern New Hampshire University
Manchester, NJ
06.2024

Skills

  • Warehouse Management
  • Supply Chain Distribution
  • ERP Software Proficiency
  • Staff Management
  • Process Development
  • Logistics Coordination
  • Staff Supervision
  • Problem Solving
  • Warehouse Operations
  • Record Keeping
  • Inventory Management
  • Multitasking Abilities
  • Decision Making

Timeline

Shipping Supervisor

IPL / Leaktite
04.2021 - Current

Shipping/scheduling Clerk

NEPW Logistics Devens
08.2018 - 03.2022

Warehouse Coordinator/ OS&D Supervisor

A Duie Pyle - Devens, MA
04.2016 - 08.2018

No Degree - Business Administration W/ A Focus in Accounting

Southern New Hampshire University

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