Reliable practice manager offering several years of experience working in busy, customer-driven environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Practice Director
CU medicine
Highlands Ranch, CO
03.2024 - Current
Developed annual operating plans outlining goals for the upcoming year along with associated budgets.
Oversaw financial performance of the practice, including budgeting, forecasting, billing and collections activities, accounts receivable management.
Collaborated with physicians on new treatments or technologies that could benefit their patients.
Assessed patient feedback surveys to identify areas where improvements can be made.
Reviewed monthly reports detailing revenue cycle performance metrics such as collections rates.
Provided leadership support during times of organizational change or transition.
Monitored staffing levels to ensure adequate coverage at all times while minimizing labor costs.
Cultivated strong relationships with patients while providing excellent customer service.
Analyzed data trends to identify opportunities for process improvement or cost savings initiatives.
Developed and implemented strategic initiatives to increase patient satisfaction, improve operational efficiency, and reduce costs.
Managed daily operations and staff of the practice, including hiring, training, and mentoring.
Nurse Manager
UCHealth University of Colorado Hospital
Aurora, CO
10.2011 - 03.2024
Evaluated performance of individual nurses against established standards.
Facilitated communication between physicians, nurses, support services personnel.
Promoted a positive work environment through effective communication with staff members.
Developed and implemented nursing policies and procedures.
Provided guidance to staff on patient care, clinical practice, and professional development.
Monitored quality assurance activities for compliance with standards of care.
Ensured compliance with regulatory requirements such as HIPAA and OSHA.
Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
Investigated incidents or complaints from patients or their families.
Collaborated with other departments to ensure quality patient outcomes.
Resolved conflicts between staff members in an efficient manner.
Participated in the recruitment, interviewing, selection, orientation of new employees.
Charge Nurse
Denver Health Medical Center
Denver , CO
01.2006 - 10.2011
Managed staffing levels within the unit while ensuring optimal levels of patient care.
Delegated tasks appropriately among staff members according to their qualifications.
Assisted in the development and implementation of departmental policies and procedures.
Provided emotional support for families facing difficult decisions regarding end-of-life care.
Coordinated communication between physicians and other healthcare professionals regarding patient care.
Supervised Licensed Practical Nurses and Certified Nursing Assistants.
Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.
Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
Monitored vital signs, medication administration, and fluid balance for assigned patients.
Staff Nurse
Regions Hospital
St. Paul, MN
01.2004 - 01.2006
Coordinated with other healthcare professionals to ensure quality patient care.
Conducted patient education on medical treatments and procedures.
Performed diagnostic tests such as blood draws, urine analysis and electrocardiograms.
Demonstrated effective communication skills while interacting with patients, families, physicians and other healthcare staff members.
Provided direct patient care including wound dressing, administering medication and IV therapy.
Managed multiple tasks simultaneously while maintaining quality standards of care.
Addressed rapid response and code situations by strategically organizing and delegating tasks.
Staff Nurse
North Memorial Medical Center
Robbinsdale, MN
01.2004 - 01.2006
Provided direct patient care including wound dressing, administering medication and IV therapy.
Monitored vital signs such as blood pressure and temperature.
Administered medications as prescribed by physicians.
Coordinated with other healthcare professionals to ensure quality patient care.
Assessed patients to determine their physical condition, health status and needs.
Actively participated in departmental meetings, training sessions and educational seminars.