Jessica Koch
Fallon,NV
Summary
Dedicated military spouse with over 8 years experience in health insurance benefits with in-depth knowledge of TRICARE policies, eligibility requirements, and claims processes. Skilled in guiding military personnel, veterans, and their families through TRICARE plan options, ensuring beneficiaries receive the best possible coverage. Proficient in resolving coverage issues and providing personalized advice to meet the unique needs of the military community. Strong ability to simplify complex healthcare service with empathy and professionalism.
Overview
15
15
years of professional experience
Work History
Medical Laboratory Technician
Defense Health Agency
09.2021 - Current
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Utilized various medical laboratory equipment to conduct tests and analyses.
- Recorded and maintained accurate data to facilitate tracking of results.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
- Consulted with outside professionals and specialists about tests and testing results.
Laboratory Technician
Banner Churchill Community Hospital
01.2018 - 09.2021
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Reviewed and processed requisitions for laboratory tests.
- Verified patients' identification for proper sample collection.
- Handled insurance verification task to validate patient insurance information.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Insurance Verification Specialist
Banner Churchill Community Hospital
01.2010 - 01.2018
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
Associate of Science - Clinical Laboratory Science
Weber State University
Ogden, UT05.2017
Skills
- Health Insurance Policy Expertise
- Regulatory Compliance (ACA, HIPPA)
- Claims and processing & Management
- Clients Education & Consultation
- Benefits Explanation & Documentation
- Cost-Benefit Analysis
- Customer Service Excellence
Timeline
Medical Laboratory Technician
Defense Health Agency
09.2021 - Current
Laboratory Technician
Banner Churchill Community Hospital
01.2018 - 09.2021
Insurance Verification Specialist
Banner Churchill Community Hospital
01.2010 - 01.2018
Associate of Science - Clinical Laboratory Science
Weber State University