Jessica Kompa
Oroville,CA
Summary
Highly organized manager with hands-on experience in planning and implementing assigned projects, ensuring timely delivery despite strict time constraints, and looking to utilize strong multi-tasking skills to help the senior team align project objectives with the strategy and ethics of the organization.
Overview
25
25
years of professional experience
Work History
Sr. Program Manager-SMUD Contractor Network
Efficiency First California
12.2022 - Current
- Spearheaded change management efforts during organizational transitions, minimizing disruption while focusing on critical objectives.
- Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Networked in local community to identify business opportunities.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project's duration.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Led process improvement initiatives by conducting thorough analyses of existing workflows and identifying bottlenecks and redundancies that hindered progress toward established targets.
- Delivered engaging presentations to stakeholders at all levels, communicating complex information clearly and concisely.
- Leveraged industry best practices to optimize program management processes throughout the company.
Operations Manager
KOMP Construction Home Improvements
12.2015 - 11.2022
- Set, enforced, and optimized internal policies to maintain demand responsiveness.
- Implemented a new inventory management system to optimize stock levels and reduce waste.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Partnered with vendors and suppliers to manage and budget effectively.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Streamlined operational processes by implementing efficient workflow management strategies.
Outreach Specialist - PG&E Energy Upgrade CA
Ecology Action
10.2013 - 12.2015
- Strategize and develop customized outreach plans for specific projects with input from PM and team
- Tailboard and educate internal and external project crews regarding customer concerns or issues
- Route and handle complex customer concerns in a timely and thorough manner - on the phone or in person based on the nature of the concern
- Facilitate customer escalations, including legal claims and restoration efforts as needed
- Consistently document customer communications
- Coordinate and document the completion of outreach, including mailing letters, making phone calls, attending meetings, and door-to-door canvassing
- Regularly attend coordination meetings to educate and update on key projects and any customer escalations
- Develop and host Open Houses, community-based organization (CBO) presentations, and other appropriate efforts for educating customers proactively regarding programs and projects
- Provide development support for and provide training and SME support for partnering organizations
- Manage budget expenditures and provide direction and coaching to peers
- Collect, coordinate, organize, and deliver outreach plans and deliverables promptly
- Utilize resources to prepare and complete outreach, including Google Earth, GIS, CC&B, SAP
- Initiate strong working relationships with work-sponsored project managers (PMs)
Mortgage Broker Assistant
Ben Swan, Jr. - Swan Mortgage
06.1999 - 10.2015
- Developed an extensive network of referral partners to source new mortgage loan opportunities.
- Developed and implemented marketing campaigns to generate new business opportunities.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Supported compliance efforts by maintaining accurate records and performing periodic audits of client files for adherence to internal guidelines and regulatory requirements.
- Communicated acceptance or rejection to applicants via mail, email, telephone, or personal consultations.
- Stayed up-to-date on industry trends and regulations to provide accurate information and guidance to clients.
- Analyzed credit reports to assess risk and determine applicants' loan repayment ability.
- Participated in ongoing professional development opportunities to continuously enhance knowledge of mortgage products, services, and best practices within the industry.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications, and verifying information gathered.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Verified applicants’ credit history, personal references, and employment background.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues throughout the mortgage process.
- Contacted customers via mail, telephone, and email to relay acceptance or rejection of applications.
- Communicated with clients, processing teams, and other third parties to achieve prompt loan closings.
Education
Program Management Professional For (PgMP) -
Oroville Adult Education Career Center
Oroville, CA02.2024
No Degree - Sales And Marketing Education
College of San Mateo
San Mateo, CA05.1995
High School Diploma -
Carlmont High School
Belmont, CA06.1993
Skills
- Subcontractor Oversight
- Process Improvement
- Electrical knowledge
- Customer Support
- Quantitative skills
- Construction management
- Equipment Installation
- Plumbing
- Residential construction
- Proficient in Salesforce
- HVAC Systems
- Commercial construction experience
Timeline
Sr. Program Manager-SMUD Contractor Network
Efficiency First California
12.2022 - Current
Operations Manager
KOMP Construction Home Improvements
12.2015 - 11.2022
Outreach Specialist - PG&E Energy Upgrade CA
Ecology Action
10.2013 - 12.2015
Mortgage Broker Assistant
Ben Swan, Jr. - Swan Mortgage
06.1999 - 10.2015
Program Management Professional For (PgMP) -
Oroville Adult Education Career Center
No Degree - Sales And Marketing Education
College of San Mateo
High School Diploma -
Carlmont High School