Jessica Koonce
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Kroger.Co, showcasing exceptional problem-solving and teamwork skills. Demonstrated ability to adapt and excel in fast-paced environments, significantly reducing errors through meticulous attention to detail. Adept at fostering positive customer experiences and managing time effectively, embodying dependability and strong organizational abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Kroger
Kroger.Co
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced errors in order fulfillment with thorough accuracy checks and attention to detail.
- Conducted regular inventory audits, preventing stock discrepancies and ensuring accurate product availability.
- Welcomed customers and helped determine their needs.
Hollister
Hollister.Co
10.2021 - 01.2022
- Maintained a clean and organized work station, ensuring a positive retail environment for customers.
- Maintained consistent brand identity across multiple retail locations, ensuring a unified shopping experience for customers.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Increased customer satisfaction by providing friendly and efficient service in environment.
Tropical Smoothie Cafe
Tropical Smoothie Cafe
02.2021 - 09.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Education
BBA - Marketing
Texas State University
San Marcos, TX05.2027
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Active Listening
- Organization and Time Management
- Problem Resolution
- Decision-Making
Timeline
Kroger
Kroger.Co
05.2022 - Current
Hollister
Hollister.Co
10.2021 - 01.2022
Tropical Smoothie Cafe
Tropical Smoothie Cafe
02.2021 - 09.2021
BBA - Marketing
Texas State University
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