Jessica Koons
Trophy Club
Overview
6
6
years of professional experience
1
1
Certification
Work History
Warehouse Packer
Farmbox Delivery
Roanoke
01.2025 - 04.2025
- Inspect products for quality before packing and shipping.
- Collaborate with team members to optimize packing workflows.
- Pack products accurately for timely shipment to customers.
Certified Trainer
Chick-Fil-A
Southlake
12.2022 - 07.2023
- Helped with the organization of shifts to ensure efficiency.
- Assisted customers with inquiries and resolved concerns promptly.
- Trained co-workers on various operational tasks for improved team performance.
- Completed advanced training in food safety protocols.
FOH Staff
Walt Disney World Resort (D-Luxe Burger)
Bay Lake
07.2022 - 05.2023
- Greeted guests and processed orders using POS system.
- Bussed tables and sanitized surfaces according to established procedures.
- Cooked food and assembled meals in compliance with food safety protocols.
- Resolved guest issues promptly to enhance overall experience.
Server
Pappadeaux Seafood Kitchen
Grapevine
07.2022 - 10.2022
- Greeted guests and recorded drink, appetizer, dinner, and dessert orders.
- Ensured guest satisfaction through effective customer service and organizational skills.
- Maintained compliance with food safety and allergy procedures.
- Assisted customers with inquiries and modifications utilizing menu knowledge.
Certified Trainer
Chick-Fil-A
Southlake
07.2020 - 07.2022
- Coordinated shift organization to optimize workplace efficiency.
- Provided support to customers, resolving questions and concerns effectively.
- Conducted training sessions for co-workers, enhancing skills across various tasks.
Cashier
Jason’s Deli
Roanoke
09.2019 - 07.2020
- Facilitated orders efficiently in dining room and drive-through.
- Prepared and stocked salad bar items to ensure freshness.
- Maintained cleanliness throughout dining room and back of house areas.
Cashier
Hong Kong Express
Trophy Club
11.2018 - 09.2019
- Handled customer orders through phone and face-to-face communication.
- Packed and prepared orders to ensure timely delivery and take-out service.
- Ensured cleanliness and organization of work area.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX12.2023
High School Diploma -
Byron Nelson High School
Trophy Club, TX05.2020
Skills
- Fast-paced
- Customer service
- Problem solving
- Attention to detail
Certification
- Texas Food Handlers Card
- OSHA - General Industry Safety and Health
Awards
- National Technical Honor Society, 2020
- Dean’s List
- Fall 2020
- Spring 2021
Accomplishments
- Dean's List - Fall 2020, Spring 2021
- National Technical Honor Society - 2020
Timeline
Warehouse Packer
Farmbox Delivery
01.2025 - 04.2025
Certified Trainer
Chick-Fil-A
12.2022 - 07.2023
FOH Staff
Walt Disney World Resort (D-Luxe Burger)
07.2022 - 05.2023
Server
Pappadeaux Seafood Kitchen
07.2022 - 10.2022
Certified Trainer
Chick-Fil-A
07.2020 - 07.2022
Cashier
Jason’s Deli
09.2019 - 07.2020
Cashier
Hong Kong Express
11.2018 - 09.2019
Associate of Arts -
Tarrant County College
High School Diploma -
Byron Nelson High School