Jessica Kooperman
Moreno Valley,CA
Summary
Highly-motivated administrator desiring to take on new challenges with a history of meeting company needs with consistent and organized practices. Strong work ethic, adaptability, and exceptional interpersonal skills. Experienced in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Payroll Administrator
Fastest Labs
San Bernardino, CA
04.2023 - Current
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Developed content for social media campaigns targeting various audiences.
- Resolved discrepancies between payroll records and employee inquiries.
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
- Processed payroll information including salary, deductions, bonuses and vacation time for over 500 employees.
Office Administrator
CW Convenient Couriers
Victorville, CA
03.2021 - Current
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Maintained employee records, including contracts, benefits information, performance reviews and other related documents.
Shift Leader
Amazon
10.2014 - 09.2021
- Supported Amazon Logistics operations leadership in daily management of the delivery station.
- Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
- Analyzed data from reports to identify areas of improvement in order processing efficiency.
- Advocate for drivers and customers exhausting all options in order to assist in successful deliveries and ensure that delivery rate is maintained at 98.5%.
- Debrief 100+ DSP and Flex drivers to determine the root cause of any barriers they face delivering 50,000+ packages.
- Kept record of returning packages, wrote trouble tickets, ran reports, and oversaw employees.
Skills
- HR Support
- Resolving Payroll Problems
- Employee Onboarding
- Directing Teams
- Time Management
- Microsoft Office Suite
- Organization and Multitasking
- Hiring and Training
- Customer Service Management
- Remote Work Experience
- Adaptability
- Payroll Processing
- Training and Coaching
Timeline
Payroll Administrator
Fastest Labs
04.2023 - Current
Office Administrator
CW Convenient Couriers
03.2021 - Current
Shift Leader
Amazon
10.2014 - 09.2021