Jessica Koplin Dúran
Miami,FL
Summary
Dynamic Key Holder at Steps New York with a proven track record in enhancing customer satisfaction through effective problem-solving and communication. Skilled in cash handling and store operations, I successfully trained new team members and maintained high standards, contributing to a loyal customer base and efficient store management. CPR and First Aid certified.
Overview
1
1
year of professional experience
Work History
Key Holder
Steps New York
10.2024 - Current
- Opened and closed the store following security and cash-handling procedures.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Trained and supported new team members.
- Supervised daily store operations in the absence of management.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
Sociology
Universidad De Oriente
CubaMedical Assistant And Phlebotomy -
Medical Global Center
Miami, FL2024
Skills
- Customer Service & Communication: Experience assisting clients, addressing questions, and resolving issues
- Medical Skills: Patient care, phlebotomy techniques, vital signs measurement
- Cash Handling & POS: Experience processing transactions accurately and securely
- Store Operations: Opening/closing procedures, inventory management, restocking, and maintaining store standards
- Teamwork & Leadership: Training new staff, supervising peers, supporting daily operations
- Problem-Solving & Organization: Managing tasks efficiently, attention to detail, and reliability
- Certifications: CPR, BLS, First Aid
- Language Skills: Basic English
Timeline
Key Holder
Steps New York
10.2024 - Current
Sociology
Universidad De Oriente
Medical Assistant And Phlebotomy -
Medical Global Center
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