Jessica Koski
Counselor Assistant
Ellensburg,WA
Summary
Self motivated, dependable employee searching for a career in counseling or case management of at risk populations. Extensive customer service history and supervisory roles including training, delegating tasks, and assisting management teams. Proficient case managment experience including completing tasks on time, proper documentation, and case notes.
Overview
4
4
years of professional experience
Work History
Counselor Assistant
Parke Creek Community Facility DCYF
Ellensburg, WA
01.2022 - Current
- Maintained comprehensive client files according to program standards and physician requests.
- Complete weekly one on one counseling sessions with clients
- Assigned Medical Liaison; performing weekly medication audits, scheduling doctor appointments for residents, setting up health insurance for residents
- Support and monitor youth participation in appropriate treatment services
- Co-facilitate Dialectical Behavior Therapy & Cognitive Behavioral Therapy groups;
- Perform routine security duties, including verbal de-escalation, necessary searches of youth and their rooms, safety checks of buildings, regular headcounts
- Assign and supervise youth chores within a living unit to meet health and hygiene standards
- Supervise or serve meals to resident groups; monitor movement of residents to and from central areas such as school, medical, and recreation facilities
- Organize and supervise group recreational activities
- Run professional life skills groups to ready residents for future employment opportunities
Teller
Yakima Federal Savings And Loans
Ellensburg, WA
08.2021 - 01.2022
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Received loan and utility payments, sending funds to correct destinations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Lead Barista/Bartender
The Early Bird Eatery
Ellensburg, WA
02.2021 - 08.2021
- Modified menu items to best accommodate customers' dietary needs.
- Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
- Created new training guidelines, and provided staff orientation and training.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Oversaw food and beverage preparation and monitored safety protocols.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Lead Server
Ellensburg Pasta Company
Ellensburg , WA
01.2018 - 02.2021
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Oversaw daily operations of service team, delegated tasks and trained new staff.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Law And Justice
Central Washington University
Ellensburg, WA06.2021
Skills
- Psychotropic medication knowledge
- Medication dispensing/appointment facilitation
- Attention to detail
- Intervention planning
- Case management proficiency
- First aid /cpr
- Dependable and responsible
- Self motivated
- Dialectical behavior theory proficient
Timeline
Counselor Assistant
Parke Creek Community Facility DCYF
01.2022 - Current
Teller
Yakima Federal Savings And Loans
08.2021 - 01.2022
Lead Barista/Bartender
The Early Bird Eatery
02.2021 - 08.2021
Lead Server
Ellensburg Pasta Company
01.2018 - 02.2021
Bachelor of Science - Law And Justice
Central Washington University
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