Hi, I’m
Jessica Koth
New London,WI
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
6
years of professional experience
Work History
Shift Paradigm
Associate Consultant
01.2023 - Current
Job overview
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Evaluated the effectiveness of implemented strategies by monitoring performance metrics, making necessary adjustments as needed.
- Developed effective improvement plans in alignment with goals and specifications.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Developed strong relationships with clients, fostering trust and ensuring long-term partnerships.
- Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
Delta Defense LLC
Marketing Project Coordinator
11.2020 - 01.2023
Job overview
- Boosted brand awareness by developing and executing targeted marketing campaigns.
- Negotiated contracts with external vendors to secure best possible pricing for services required in marketing initiatives.
- Managed cross-functional teams to successfully deliver complex marketing projects on time and within budget.
- Collaborated with management on setting quarterly goals, aligning team priorities with overall business objectives.
- Implemented data-driven decision-making processes to optimize campaign performance and ROI.
- Responsible for understanding external channel strategies and the possibilities they offer to deliver the business goals
- Lead the collection of project data, analytics, and KPI's to enable businesses to make informed marketing decisions
- Coordinated marketing for trade shows and industry events to increase brand visibility among target audiences.
- Established strong relationships with key stakeholders, ensuring clear communication and collaboration throughout project lifecycles.
- Successfully transitioned projects from ideation through execution, ultimately leading to increased revenue for the company.
- Tracked and reported on marketing campaign responses.
- Developed and tracked performance indicators to measure results of marketing campaigns.
- Plan, execute and track A/B testing across a variety of projects and channels
- Devised content strategy to effectively engage target audiences.
- Coordinate projects across all channels of the business including: email, web, PPC, social media and PR
Delta Defense LLC
Crisis Management Team Member
03.2021 - 01.2023
Job overview
- Mitigated potential risks by conducting thorough assessments and identifying vulnerabilities in company processes.
- Enhanced organizational preparedness by developing and implementing comprehensive crisis management plans.
- Ensured effective communication during crises with streamlined protocols and clear escalation procedures.
- Increased employee awareness of crisis management procedures with engaging training sessions and informative materials.
- Utilized data analysis to assess potential threats, enabling proactive measures to reduce future incidents.
- Developed business continuity plans to minimize disruptions during crises, ensuring seamless operations under challenging circumstances.
- Established strong relationships with local first responders, enhancing coordination efforts during emergencies.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Supported senior leadership decision-making by providing timely insights into ongoing crises and their potential impact on the organization.
- Reviewed operational plans from other locations to identify options for local systems.
- Collaborated with stakeholders to prepare plans and procedures to respond to emergency scenarios.
- Facilitated emergency management training for staff and conducted emergency drills.
- Utilized comprehensive risk analysis to identify, assess and manage emergency management risks.
Delta Defense LLC
Social Media Marketing Assistant
10.2019 - 06.2020
Job overview
- Analyzed data to optimize strategies for improved reach and engagement on various platforms.
- Increased audience engagement with well-timed and targeted social media campaigns.
- Coordinated influencer partnerships, expanding brand visibility through authentic endorsements.
- Managed multiple projects simultaneously, prioritizing tasks for efficient completion within deadlines.
- Utilized analytics tools to track performance metrics, making informed decisions on future strategies.
- Collaborated with marketing teams to design visually appealing graphics and promotional materials for campaigns.
- Developed a consistent brand voice for effective communication across all social platforms.
- Manage team project management workflows and run weekly reporting to provide to team leadership
- Work directly with PR manager on event planning, contact outreach and other organizational efforts as needed
- Built relationships with industry influencers to increase brand awareness and engagement.
- Developed and implemented crisis management strategies for social media to mitigate risks and maintain positive brand image.
Delta Defense LLC
Customer Engagement Representative
10.2018 - 10.2019
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM software effectively for tracking interactions, ensuring seamless communication throughout the organization regarding customer needs and concerns.
- Balanced multiple priorities seamlessly while maintaining a strong focus on delivering outstanding results within tight deadlines.
- Established ongoing partnerships with key stakeholders through proactive communication channels such as email campaigns or phone followups.
- Supported company-wide initiatives aimed at enhancing overall customer satisfaction through active participation in departmental projects and cross-functional collaboration.
- Assisted with sales initiatives by offering relevant information about products and services based on each individual's needs.
- Identified opportunities to upsell or cross-sell products and services, resulting in increased revenue generation while satisfying customer requirements fully
- Monitored social media channels and responded to customer inquiries
- Liaised with marketing and management teams to develop solutions and accomplish shared objectives.
Education
Colorado Technical UniversityColorado Springs, CO
Bachelor of Science from Criminal Justice Specializing in Homeland Security
06.2015
University Overview
- 3.92 GPA
- Graduated Summa Cum Laude
- Ranked in Top 10% of graduating class
Skills
Planning and execution
Process Analysis
Mathematics proficiency
Mastery of PowerPoint
Integrity and Honesty
Strategic Planning
Project Analysis
Team Collaboration
Attention to Detail
Process Optimization
Reporting capabilities
Performance Assessments
Timeline
Associate Consultant
Shift Paradigm
01.2023 - Current
Crisis Management Team Member
Delta Defense LLC
03.2021 - 01.2023
Marketing Project Coordinator
Delta Defense LLC
11.2020 - 01.2023
Social Media Marketing Assistant
Delta Defense LLC
10.2019 - 06.2020
Customer Engagement Representative
Delta Defense LLC
10.2018 - 10.2019
Colorado Technical University
Bachelor of Science from Criminal Justice Specializing in Homeland Security
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