JESSICA KOTTKA

• Attending school part time from 8:30am to 2:15pm on Mondays through Thursdays to achieve my Esthetics License.

• Developed personalized wellness plans for clients based on individual needs.
• Coordinated high-end client experiences in luxury spa by collaborating with massage therapists and estheticians to tailor services to clients and enhance wellness program engagement for long-term retention.
• Worked with wellness professionals to create a more enjoyable client experience.

• Engaged with potential members to explain services and benefits.
• Conducted follow-up calls to nurture leads and maintain relationships.
• Assisted in managing membership records and client databases.
• Collaborated with WMAs to improve client experience and streamline service provider schedules.

• Developed engaging lesson plans aligned with curriculum standards.
• Assessed student progress through regular evaluations and feedback sessions.
• Supported infants' development by implementing developmentally appropriate practices (DAP) and maintaining regular communication with parents to enhance developmental outcomes.

• Developed engaging lesson plans tailored to student needs and interests.
• Facilitated interactive classroom activities to enhance student participation and learning.
• Implemented behavioral management strategies to promote a positive learning environment.
• Nurtured infants' development from 3 to 12 months old, collaborating with a co-teacher and working independently in the infant room while following Texas Rising Star guidelines and state policies.

• Developed engaging lesson plans to foster student learning and curiosity.
• Implemented classroom management strategies to maintain a positive learning environment.
• Collaborated with parents to share student progress and address concerns effectively.
• Guided toddlers through daily routines, fostering social, emotional, and cognitive development in a safe environment.

• Greeted clients warmly and provided exceptional customer service at front desk.
• Welcomed clients, scheduled appointments, and promoted services to enhance front-desk operations and contribute to sales objectives.
• Managed appointment scheduling using Massage Envy's booking software efficiently.
• Processed client transactions accurately and handled payments seamlessly.

• Greeted clients warmly and managed front desk operations daily.
• Welcomed clients, scheduled appointments, and promoted services to enhance front-desk experience and contribute to sales goals.
• Scheduled appointments efficiently using company scheduling software.
• Answered phone calls and provided information about services offered.

• Managed employee schedules to optimize service efficiency during peak hours.
• Monitored labor costs and adjusted staffing levels based on customer traffic patterns.
• Coordinated time-sensitive tasks to ensure smooth store operations and customer satisfaction.
• Prepared and served coffee, espresso, and tea beverages, ensuring high-quality customer service. Assisted with managerial duties, closing registers and completing food pulls while effectively delegating tasks to baristas.

• Prepared and served coffee, espresso, and tea beverages, ensuring high-quality customer service.
• Prepared and served a variety of coffee and tea beverages.
• Provided excellent customer service and resolved customer inquiries promptly.
• Maintained cleanliness and organization of the workspace and equipment.

• Assisted customers with product selection and organized merchandise displays to enhance shopping experience in a creative retail environment.
• Provided product knowledge to enhance customer shopping experiences.
• Maintained organized inventory and restocked shelves.
• Maintained organized inventory and restocked shelves as needed.

• Styled and showcased jewelry collections to enhance customer experience.
• Assisted customers with product selection and provided personalized styling advice.
• Maintained visual merchandising standards to promote brand image effectively.
• Facilitated daily operations during transition period to ensure smooth workflow.

• Delivered customer support, restocked inventory efficiently, and trained new team members to ensure smooth operations. Lifted items weighing over 50-60 pounds, prepared beverages from memory, operated POS system for accurate transactions, and coordinated timely deliveries with Doordash and Uber Eats.
• Provided excellent customer service to enhance guest satisfaction.
• Prepared fresh smoothies and juices according to company recipes.
• Maintained cleanliness and organization of workstations and equipment.

• Styled and accessorized customers to enhance personal fashion choices.
• Provided exceptional customer service to create a welcoming shopping environment.
• Maintained visual merchandising standards to showcase new collections effectively.
• Completed piercing training and supported jewelry retail operations during fast-paced holiday season.

• Took customer orders and prepared food and beverages while delivering fast, friendly service and ensuring cleanliness in a fast-paced drive-in environment.
• Prepared and served food and beverages to customers efficiently.
• Operated drive-thru equipment to process customer orders accurately.