Jessica Kozik

Sandwich Artist

SUBWAY®Restaurants

Wellington, OH

06.2023 - 01.2024

Understood and followed oral and written directions.
Identified needs of customers promptly and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Prioritized and organized tasks to efficiently accomplish service goals.
Displayed strong telephone etiquette, effectively handling difficult calls.
Sanitized food storage and preparation areas to comply with food health and safety requirements.
Informed customers of regular deals or monthly specials to upsell orders.
Prepared sandwiches and salads using quality ingredients and tailored to customer requests.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Completed opening, closing and shift change tasks by following company guidelines.
Monitored temperature of freezers and coolers throughout shift.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Verified that prepared food met quality standards prior to serving it to customers.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Worked with other employees efficiently and respectfully, displaying a team-player attitude.