Jessica Kramer
Framingham,MA
Summary
Accomplished Merchandise Manager at HomeGoods, TJX Companies, adept in inventory management and team leadership. Spearheaded innovative merchandising strategies, significantly enhancing customer satisfaction and sales conversion rates. Excelled in coaching and mentoring, fostering a culture of continuous improvement and high team performance. Demonstrated expertise in data-driven decision-making and retail display setup, ensuring optimal merchandise presentation and profitability.
Overview
11
11
years of professional experience
Work History
Merchandise Manager
HomeGoods, TJX Companies
08.2021 - Current
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
- Implemented innovative merchandising strategies that resulted in improved store layout and increased customer satisfaction.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
Merchandise Coordinator
HomeGoods, TJX Companies
12.2015 - 08.2021
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Collaborated with store managers to optimize product placement and enhance customer experience.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
- Enhanced visual merchandising strategies with creative floor plans and eye-catching displays.
Dispatcher Clerk
FedEx
08.2013 - 12.2015
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Trained new employees on established procedures, providing ongoing mentorship for their continued growth and success within the company.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
- Provided top-notch support to field personnel by addressing inquiries and resolving issues promptly.
Education
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Inventory Management
- Merchandise presentation
- Merchandise Allocation
- Retail display setup
- Sales Analysis
- Data-driven decision-making
- Team Leadership
- Customer Service
- Coaching and Mentoring
Timeline
Merchandise Manager
HomeGoods, TJX Companies
08.2021 - Current
Merchandise Coordinator
HomeGoods, TJX Companies
12.2015 - 08.2021
Dispatcher Clerk
FedEx
08.2013 - 12.2015
Massachusetts Bay Community College