Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Krenka

Elko

Summary

Dynamic Reimbursement Supervisor at WellSky with expertise in revenue cycle management and effective communication. Achieved significant error reduction in billing submissions through staff training and quality control measures. Proven ability to handle appeals and optimize claims processing, enhancing operational efficiency and increasing revenue recovery.

Overview

5
5
years of professional experience

Work History

Reimbursement Supervisor

WellSky
04.2022 - Current
  • Served as a liaison between the reimbursement department and external stakeholders such as Skilled Nursing Home Owners and internal management, addressing any concerns or discrepancies promptly.
  • Optimized resource allocation by identifying staffing needs based on workload analysis.
  • Collaborated with other department supervisors to optimize cross-functional operations and improve overall efficiency.
  • Conducted regular audits of reimbursement records to identify areas for improvement and ensure accuracy in reporting data.
  • Reduced errors in billing submissions through regular staff training and implementation of quality control measures.
  • Provided ongoing support to team members with challenging case scenarios, fostering professional growth and development within the department.
  • Managed the resolution of complex reimbursement cases, resulting in increased revenue recovery for the organization.
  • Supervised a team of reimbursement specialists, ensuring timely and accurate processing of claims.
  • Prevented delays and claim denials by correcting information prior to submission.
  • Billed and collected for claims submitted on clients' behalf.

Phlebotomist

American Para Professional Systems Inc.
12.2021 - 11.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Enhanced patient experience by performing blood draws quickly and efficiently.

Medical Assistant

Accelerated Medical
05.2020 - 04.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing Stem Cell preparation and sterilizing instruments.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation while taking X-rays.

Education

Medical Coding And Billing Certificate - Medical Coding And Billing

Great Basin College
Elko, NV
05-2018

Skills

  • Appeals handling
  • HCPCS coding
  • HIPAA compliance
  • Claims processing
  • Insurance verification
  • Denial management
  • Revenue cycle management
  • Medical billing
  • ICD-10 coding
  • Organizational skills
  • Multitasking Abilities
  • Effective communication

Timeline

Reimbursement Supervisor

WellSky
04.2022 - Current

Phlebotomist

American Para Professional Systems Inc.
12.2021 - 11.2022

Medical Assistant

Accelerated Medical
05.2020 - 04.2022

Medical Coding And Billing Certificate - Medical Coding And Billing

Great Basin College

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