Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Krieck

Bend,OR

Summary

Dedicated and highly experienced office administrator with a proven track record of over 16 years in effectively managing administrative tasks and optimizing office operations. Adept at creating efficient workflows, implementing organizational strategies, and providing exceptional support to executive teams. Strong attention to detail, excellent communication skills, and a commitment to delivering high-quality results. Proficient in various office software and technology, with a deep understanding of administrative best practices. A reliable and adaptable professional, known for maintaining confidentiality and handling sensitive information with discretion. Ready to leverage my extensive expertise to contribute to the success of a dynamic organization.

Overview

17
17
years of professional experience

Work History

Business Development Manager

Camping World
06.2023 - 10.2023
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
  • Kept meticulous client notes and updated account information in company databases.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Sales Coordinator

All Seasons RV & Marine
08.2013 - 06.2023
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Managed CSI mailings to improve productivity by increasing customer communication and responding to feedback.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Compiled client profiles and entered information into operating system.
  • Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
  • Maintained long-term relationships with high net-worth clients and factory reps.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
  • Created documents recommended courses of actions to assist upper management in complex decision-making issues.
  • Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
  • Created effective marketing and trade show material to educate and engage prospective clients at local RV Shows
  • Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
  • Trained and mentored new sales representatives.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Collaborated with cross-functional teams to identify and address customer needs.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Receptionist

All Seasons RV & Marine
03.2007 - 08.2013
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Oregon State Marine Board Agent - Processed documents to submit to Oregon State Marine Board for boat titling and registration, following all guidelines to ensure accurate transactions.

Education

General Studies

Washington State University
Pullman, WA

Skills

  • Relationship Development
  • Salesforce Management
  • Business Development
  • Team Building
  • Lead Generation
  • Customer Service
  • CRM Platforms
  • Goal-Setting
  • Proficient in Microsoft Office & Google Drive
  • Order Management

Timeline

Business Development Manager

Camping World
06.2023 - 10.2023

Sales Coordinator

All Seasons RV & Marine
08.2013 - 06.2023

Receptionist

All Seasons RV & Marine
03.2007 - 08.2013

General Studies

Washington State University

Similar Profiles

CREATE PROFILE
Jessica Krieck