Jessica Krut
Monroeville,PA
Summary
Dynamic, results-driven professional with over 7 years of diverse experience in automotive sales, real estate, and finance. Proven track record of exceeding sales targets while delivering exceptional customer service and driving significant business growth. Expertise in relationship management, team leadership, and strategic negotiations, combined with a strong ability to adapt to new industries and technologies in fast-paced environments. Committed to leveraging skills in customer-facing roles to contribute to organizational success and enhance overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Retail Business Manager
A&L Motor Sales
03.2023 - Current
- Sales Expert: Utilized consultative selling techniques and deep product knowledge to deliver exceptional sales results and ensure customers made informed purchasing decisions
- Improve the Sale: Curate customers F&I solutions specific to personal and vehicle needs.
- Customer-Centric Service: Built lasting customer relationships, earning numerous five-star reviews for delivering personalized service and ensuring a seamless, stress-free buying experience
- Problem Resolution: Proactively addressed customer issues, providing timely solutions, and worked closely with sales, finance, and management teams to ensure a smooth customer journey
- Improved customer satisfaction ratings by streamlining store operations and addressing customer concerns promptly.
Finance
A&L Motor Sales
06.2024 - 01.2025
- Loan & Lease Documentation: Guided customers through the process of completing loan and lease applications, ensuring accuracy and regulatory compliance
- Credit Analysis & Financing Solutions: Assessed customer creditworthiness and recommended tailored financing options, helping clients make informed decisions
- Cross-Functional Collaboration: Worked closely with sales and management teams to streamline the vehicle purchasing process, ensuring an enhanced customer experience
- Upselling Financial Products: Promoted additional financial products, such as extended warranties and service plans, to provide value and generate revenue
- Regulatory Compliance & Record Keeping: Maintained adherence to financial regulations and managed accurate documentation for financing transactions
Real Estate Agent
Berkshire Hathaway HomeServices
10.2017 - 08.2023
- Expert Negotiations: Guided clients through complex contract negotiations, ensuring clarity and achieving favorable outcomes for all parties involved
- Client-Centered Service: Delivered personalized, end-to-end service for buyers and sellers, ensuring smooth, stress-free transactions from consultation to closing
- Relationship Building & Referrals: Built long-term relationships with clients, generating repeat business and referrals through exceptional service and consistent client satisfaction
Skills
- Sales & Product Knowledge
- Adaptability & Problem-Solving
- Credit analysis
- Contract negotiation & closing
- Upselling techniques
- Regulatory compliance
- Process optimization
- Cross-functional collaboration
- Revenue generation strategies
- Customer satisfaction enhancement
- Profit maximization
- Customer Service & Relationship Management
Timeline
Finance
A&L Motor Sales
06.2024 - 01.2025
Retail Business Manager
A&L Motor Sales
03.2023 - Current
Real Estate Agent
Berkshire Hathaway HomeServices
10.2017 - 08.2023