Jessica Kurland
Montclair,NJ
Summary
Award-winning, dedicated, and team-oriented customer service, sales and marketing professional with a diverse background in real estate brokerage, fashion design, and retail buying. Highly driven with a keen eye for detail, offering exceptional interpersonal communication, relationship management, and customer service skills. As a Senior Customer Experience & Brand Manager at Todd Shelton Menswear, recognized for elevating customer satisfaction and driving repeat purchases, I leverage expertise in market analysis and CRM management to implement strategic improvements that enhance operational efficiency and brand engagement, while mentoring teams to consistently deliver outstanding results.
Overview
23
23
years of professional experience
Work History
Senior Customer Experience & Brand Manager
Todd Shelton Menswear
03.2018 - Current
- Lead end-to-end customer experience, increasing satisfaction and driving repeat purchases to 70%.
- Partner with design, production, and marketing to ensure product launches aligned with brand positioning.
- Implement service and process improvements, ensuring on-time order completion of 98%.
- Mentor and coach customer service team to deliver consistent, high-quality, brand-aligned support.
- Manage complex orders, alterations, and fulfillment while maintaining seamless customer journeys.
- Optimize customer service policies and procedures, enhancing operational efficiency and experience.
- Leverage Shopify, Salesforce, and Zendesk to streamline workflows and improve customer data management.
- Conduct research and analysis to determine brand positioning and messaging.
- Monitor industry news closely, staying abreast of emerging trends for quick adaptation of branding strategies accordingly.
- Analyze customer feedback and market trends to make informed decisions about product and brand messaging.
- Develop and execute brand strategies to enhance market presence and consumer engagement.
- Manage product launches, coordinating cross-functional teams for timely delivery and alignment with brand vision.
- Developed and executed comprehensive brand strategies to enhance market positioning.
Licensed Real Estate Agent
Spire Group
06.2010 - 12.2017
- Represented sellers of luxury co-ops and condos throughout NYC, guiding buyers and sellers through complex transactions
- Composed property descriptions and managed multi-channel marketing campaigns including online listings, print, direct mail, and open houses
- Organized application packages and prepared clients for co-op board interviews
- Collaborated with lenders, attorneys, landlords, and management companies to ensure smooth closings
- Negotiated contracts effectively, securing favorable terms for clients while adhering to legal standards
Licensed Real Estate Agent
Kurland Realty
09.2006 - 06.2010
- Managed sales and rental property transactions, including negotiation, marketing, and client relationship management
- Developed and executed marketing strategies across social media, online platforms, and traditional channels
- Generated leads through networking, cold calling, and client referrals
- Organized open houses and property showings, showcasing features that attract potential buyers
- Mentored junior agents, sharing best practices in sales techniques and client engagement strategies
- Negotiated contracts effectively, securing favorable terms for clients while adhering to legal standards
Technical Designer - Boys Outerwear
M Hidary & Co
08.2004 - 09.2006
- Primary liaison between overseas factories and boys outerwear division
- Surpassed costing and aesthetic goals for the seasonal fabric palette
- Worked with technical design and product management teams to ensure design packages were accurate and
complete - Clearly communicated design revisions to manufacturers
- Offered valuable feedback at fit sample meetings
- Spearheaded process improvements that reduced errors in technical drawings, minimizing delays in manufacturing stages
- Collaborated with cross-functional teams to ensure design feasibility and manufacturability
Assistant Technical Designer
Roytex, Inc
08.2002 - 08.2004
- Primary liaison between overseas factories and men's division
- Worked with design team to ensure design packages were accurate and complete
- Coordinated the design process for multiple brands from concept sketches through final adoption
- Negotiated with vendors on availability, product specs, distribution, delivery deadlines and pricing
- Attended fittings and suggested style changes to the creative team
Education
Bachelor of Arts - Communications
Edinboro University of Pennsylvania
Edinboro, PA05-2000
Skills
- Outstanding communication skills
- Exceptional organizational skills
- Market analysis
- Detail oriented
- Quality control
- Thorough researcher
- Sales support
- Competitor analysis
- Partnership development
- Internal communications
- CRM management
- Event coordination
Timeline
Senior Customer Experience & Brand Manager
Todd Shelton Menswear
03.2018 - Current
Licensed Real Estate Agent
Spire Group
06.2010 - 12.2017
Licensed Real Estate Agent
Kurland Realty
09.2006 - 06.2010
Technical Designer - Boys Outerwear
M Hidary & Co
08.2004 - 09.2006
Assistant Technical Designer
Roytex, Inc
08.2002 - 08.2004
Bachelor of Arts - Communications
Edinboro University of Pennsylvania
Spire Top Producer Award - 2016, 2015, 2014
Top sales producer for three consecutive years.
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