Jessica Kwapil

Work History

Long Term Care Specialist- Principal Operations Le

Kenosha Aging And Disability Resource Center

06.2007 - Current

Oversee the management of case records and reporting, in addition to serving as the lead resource for specialty programs
Lead Trainer for home visits, options counseling and case record documentation
Certified LTCFS ( Long term Care Functional Screener), Options Counselor, and IAA Specialist
Documented case notes daily and coordinated follow-up for seamless case management.
Frequently provide advocacy and assistance to clients seeking services
triage and troubleshoot multiple calls to consumers in crisis, requiring information and support
Organized documentation, and referrals.
Met with consumers to conduct functional eligibility and enrollment for public funding for community-based services, and/or long-term care options counseling
Manage programs and budgets for specialty programs
Work closely with WI ombudsmen, hospice agencies, supportive home care providers, medical and behavioral health professionals, and other service providers on client action plans and care coordination
Also provide outreach to community agencies, providers and residential facilities regarding ADRC services
Maintain up to date knowledge of eligibility and enrollment & disenrollment procedures and protocols for Family Care and Partnership Programs, and the self-directed supports waiver program IRIS
Utilize multiple client tracking and resource databases
Manage file storage and structure, client tracking reports, staff case assignment log, and staff activity outcome reporting
Conduct data entry and data collection for annual and quarterly reports as needed
Facilitate training for new employees and interns in the human services field on case documentation, options counseling and home visit etiquette
Work closely with the ADRC Quality Coordinator on IAA process improvement and quality projects
Assist with managing the general ADRC email account replies and social media messages
Provided triage counseling to help patients deal with conditions and processes
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Assisted in updating and maintaining annual policies and procedures.
Maintained energy and enthusiasm in fast-paced environment.
Proved successful working within tight deadlines and fast-paced atmosphere.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Developed and maintained courteous and effective working relationships.

Zumba Fitness Instructor

YMCA

01.2012 - 01.2020

Led Latin-based group fitness exercise classes.
Encouraged clients to push past comfort levels while maintaining strong focus on safety and technique.
Promoted class offerings to increase attendance and consistency.
Instructed clients of all skill levels on technique and proper form.
Choreographed class routines and paired with upbeat music selections.
Established classes to effectively match skill and learning levels of all participants.
Managed group fitness classes of up to 20 members.
Provided guidance and inspiration to class members and recommended additional fitness resources.
Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Encouraged participation and increased enjoyment with fun routines and music accompaniment.

Board President

Wisconsin Alliance On Information And Referrals

01.2012 - 01.2014

Coordinated annual state conference for WI AIRS
Planned and coordinated large volume and wide variety of meetings, conferences and workshops.
Recruited, developed and retained excellent faculty to meet organizational goals.
Served on the scholarship committee reviewing and approving conference scholarships for applicants to attend that years Wisconsin AIRS state conference
Responsible to secure state testing sites by collaborating with community partners
Reviewed and approved billing
Collaborated with community partners to secure presenters and key notes speakers
On average 12 -14 presenters and two key notes speakers per conference
Generated conference certifications to participants
Served on the By-law committee
Annually reviewed and updated by- laws
Worked with the Board Treasurer to review annual budget for national membership and state approval, presented during the annual membership meetings
Coordinated quarterly board meetings, annual membership meetings, and sub committee meetings
Reviewed and approved websites updates and changes
Led organization in setting goals and strategies.
Contributed to values, goals and strategic vision of organization.
Facilitated decision making by building consensus and developing solutions.
Provided recommendations on board of directors on group's effectiveness, actions and future plans.
Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
Managed workflow and calendars of the board and conference speakers to support meeting planning and development.
Implemented new team goals and objectives, clarified roles of members and introduced new processes to boost quality across the board members.

Quality Assurance- Family Care Case Manager

Family Care CMU

01.2006 - 01.2007

Meet with individuals in their homes to complete assessments and provide coordination of services to improve or maintain the member’s independence and quality of life
Complete strength-based assessments with seniors and adults with disabilities in their homes upon enrollment with monthly contacts and quarterly visits
Develop customized care plans that focus on individuals’ preferences and support their health and safety needs
Maintain relationships with members, their supports, and with acute and primary care providers to ensure the best possible health outcomes for members
Coordinate functional and social supports to promote member independence and mitigate risk
Work in partnership with a Nurse Care Manger to collaborate on a member’s plan of care and work together to monitor the member’s overall well-being.

Summary

Overview

Work History

Long Term Care Specialist- Principal Operations Le

Zumba Fitness Instructor

Board President

Quality Assurance- Family Care Case Manager

Education

Bachelor of Science - Psychology, Criminal Justice

Skills

Timeline

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