Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Laber

Lawrence,MA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Server

Olive Garden Restaurant
Methuen, Massachusetts
01.2022 - 05.2022
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

General Manager

Burger King
Salem, Massachusetts
05.2019 - 12.2020
  • Oversaw product development initiatives from concept through completion stages.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Assistant Manager

Burger King
Lynn, Massachusetts
01.2018 - 05.2019
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
  • Ensured compliance with safety regulations and company policies.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Created reports on sales trends, inventory levels, and financial data.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Server

Uno Pizzeria & Grill
Swampscott, Massachusetts
03.2016 - 07.2018
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Greeted guests and provided menus.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Prepared drinks according to standard recipes.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Server

Murphy's Restaurant & Pub
Salem, Massachusetts
05.2009 - 09.2013
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Responded to ad hoc cleaning duties at end of shift.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Education

GED -

Leto High School
Tampa, FL
06-2008

Skills

  • Order Management
  • Staff Development
  • Workforce Management
  • Financial Management
  • Strategic Planning
  • Performance Management
  • Business Development
  • Operations Management
  • Verbal and written communication
  • Staff Management
  • Sales management
  • Lead Generation
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Staff Training and Development
  • Time Management
  • Schedule Preparation
  • Complex Problem-Solving
  • Recruiting and interviewing
  • Employee Scheduling
  • Task Delegation
  • Sales monitoring
  • Product and service knowledge
  • Sales Growth
  • Employee engagement
  • Retail Operations
  • Microsoft Office expertise
  • Cost Control
  • Team motivation
  • Recruitment and hiring
  • Staff Supervision
  • Money Handling

Timeline

Server

Olive Garden Restaurant
01.2022 - 05.2022

General Manager

Burger King
05.2019 - 12.2020

Assistant Manager

Burger King
01.2018 - 05.2019

Server

Uno Pizzeria & Grill
03.2016 - 07.2018

Server

Murphy's Restaurant & Pub
05.2009 - 09.2013

GED -

Leto High School

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Jessica Laber