Jessica Lacayo
South Setauket,NY
Summary
Responsible City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Gifted at maintaining records, issuing licenses and validating official records. Superb computer, interpersonal and verbal and written communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Department Of Motor Vehicles Representative
Department Of Motor Vehicles
250 Veteran's Hwy
04.2020 - Current
- Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Process routine Licenses renewal, address change and Enhance/Real Identification upgrades
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Regional Operations Supervisor
JMS Cleaning Services
517 N Highland Ave Nyack , NY 10960
09.2014 - 01.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and Osha standards.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
Office Assistant
Hempstead Auto Care
21906 Hempstead Ave Queens NY 11429
09.2012 - 08.2014
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Compiled and analyzed data to produce reports.
- Purchased and maintained office supplies.
- Utilized office management software to record and track customer information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
No Degree - Accounting
Steven Hanegar
Online02.2025
Skills
- Customer Accounts Management
- Licensing Requirements
- Active Listening
- Complex Problem-Solving
- Verifying Eligibility
- Customer Service Process Improvement
- Staff Support
- Critical Thinking
- Application Verification
- Customer Interaction
- Legal Documentation
- Credit Card Transaction Processing
- Customer Satisfaction
- Productivity Standards
- Public Service
- Client Relations Skills
- Data Verification
- Permit and License Processing
- Bilingual ( English/Spanish)
Certification
- Training Medical Interpreter Certified
- certified Spanish interpreter with Department of Motor Vehicles
Timeline
Department Of Motor Vehicles Representative
Department Of Motor Vehicles
04.2020 - Current
Regional Operations Supervisor
JMS Cleaning Services
09.2014 - 01.2019
Office Assistant
Hempstead Auto Care
09.2012 - 08.2014
No Degree - Accounting
Steven Hanegar