Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jessica Lacomchek

Folsom,PA

Summary

Dynamic professional with extensive experience at IQVIA, excelling in project management and data integrity. Proven track record in enhancing client satisfaction through effective issue resolution and strategic communication. Skilled in EDC data structure and adept at fostering strong client relationships, ensuring compliance with clinical trial agreements.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Manager, Data Operation

IQVIA
12.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility
  • Manage transition of Amendments from Site Operations to Data Operations
  • Assist in establishing study EDC data structure to ensure integrity
  • Responsible for data integrity of contract terms as it is entered into designated systems in accordance with project requirements
  • Managing site inquiries and update cases in case management system
  • Assist in the preparation of project status reports that are reviewed with the client during project team meetings
  • Acts as escalation point for data operations team
  • Assist in the preparation of project status reports that are reviewed with the client during project team meetings

Site Solutions Associate

IQVIA
01.2018 - 12.2019
  • Provided the support for the start-up, maintenance, and study closeout phases of payments service delivery
  • Worked in coordination with designated Client Leads to support achievement of contractual commitments from study initiation through closeout.
  • Set-up vendor records and ensured that all payee records are established according to the terms of the Clinical Trial Agreement
  • Responsible for ownership, opening, monitoring and resolution of cases and site communications.
  • Increased client satisfaction by resolving complex issues and providing exceptional service at all times
  • Developed and implemented strategies to increase client satisfaction and engagement

Patient Access Associate

Hospital of the University of Pennsylvania
06.2014 - 12.2018
  • Received over 100 incoming calls per day to schedule patients for Dermatology and Pulmonary departments
  • Managed back office operations such as data entry, invoicing and updating department bulletin board
  • Performed administrative tasks provided by practice in a timely manner
  • Conducted monthly team meetings and trainings
  • Participated in cross-training initiatives, enhancing the team's ability to provide comprehensive support across various departments
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions and scheduling process

Activities and Volunteer Coordinator

Sunrise Senior Living
10.2011 - 06.2014
  • Planned and organized events for patients and staff
  • Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
  • Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
  • Performed all administrative tasks
  • Recruited and trained new volunteers on volunteer program goals and objectives
  • Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.

Education

No Degree - Psychology

Indiana University of
Indiana, P

Skills

  • Project management
  • Data analysis
  • Issue resolution
  • Data management
  • EDC data structure
  • SAP
  • SSAE 18 Compliance
  • Clinical trial agreements
  • Project reporting
  • Payment Processing
  • Client relationship management
  • Vendor coordination

Accomplishments

  • Collaborated with manager in the development of the amendments team.
  • Used Microsoft Excel to develop data tracking spreadsheets.
  • Led a team of four staff members.
  • Aided in the development of mass amendment automation

Certification

Currently working towards a Data Analytics Certificate

Timeline

Associate Manager, Data Operation

IQVIA
12.2019 - Current

Site Solutions Associate

IQVIA
01.2018 - 12.2019

Patient Access Associate

Hospital of the University of Pennsylvania
06.2014 - 12.2018

Activities and Volunteer Coordinator

Sunrise Senior Living
10.2011 - 06.2014

No Degree - Psychology

Indiana University of

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Jessica Lacomchek