Jessica Lacour
Houston
Summary
Facilities management expert with extensive experience in housekeeping management, dedicated to enhancing facility and hotel operations. Proven track record of reliability and adaptability to evolving requirements. Strong collaborative and problem-solving abilities, ensuring efficient operations and adherence to high standards.
Overview
13
13
years of professional experience
Work History
Facilities Manager
Aramark
Houston, TX
02.2024 - Current
- Achieved high cleanliness standards for Houston Texans facilities through effective management of cleaning operations. Delivered thorough sanitation of locker rooms and workout equipment, enhancing hygiene protocols. Executed comprehensive cleaning tasks including dusting, vacuuming, and stain removal, contributing to a pristine environment. Streamlined employee training and inventory processes, improving operational efficiency. Enhanced labor management and productivity through strategic scheduling. Conducted interviews and monthly evaluations, fostering staff development. Allocated tasks effectively among Texans staff to maximize performance.
Executive Assistant Housekeeper manager
Bourbon Orleans Hotel
New Orleans, LA
07.2021 - 01.2024
- Achieved high cleanliness standards through rigorous inspections of rooms and public areas, enhancing overall guest experience. Increased guest satisfaction by swiftly resolving complaints, resulting in positive feedback. Improved room quality through successful implementation of deep cleaning initiatives during renovations. Resolved monthly labor management issues, leading to enhanced tracking efficiency. Optimized inventory ordering and budgeting processes, contributing to substantial cost savings. Conducted preventative maintenance walkthroughs with the director of rooms, front desk manager, and engineering, ensuring operational readiness. Facilitated quarterly employee evaluations and interviews, fostering a culture of continuous improvement.
- Coordinated and managed executive calendars, ensuring seamless organization of meetings and events.
- Supported budget preparation initiatives through meticulous data analysis for expense tracking and comprehensive financial reporting.
- Monitored and managed office supplies inventory, ensuring timely orders to facilitate uninterrupted workflow.
Housekeeping Manager
RAMADA INN by Wyndham
New Orleans, LA
08.2018 - 07.2021
- Achieved high cleanliness standards across hotel and laundry departments through effective management. Streamlined scheduling processes for housekeeping and laundry staff, enhancing operational efficiency. Improved staff training and performance evaluation processes, resulting in a more skilled workforce. Conducted detailed inspections of vacant rooms, ensuring adherence to company cleanliness standards. Enhanced task assignment and inspection protocols for PMS rooms, leading to improved service quality. Provided essential resources to staff, contributing to successful daily operations. Delivered comprehensive end-of-day and do-not-disturb reports, facilitating informed decision-making. Optimized inventory management and productivity through strategic time management. Successfully coordinated special projects and procurement within budgetary limits.
Housekeeping Supervisor
Ace Hotel
New Orleans, LA
12.2015 - 08.2018
- Achieved high guest satisfaction by coordinating prompt responses to inquiries through effective delegation to turn down attendants and night housemen. Delivered a clean and welcoming nightclub environment for guests by managing opening procedures. Maintained pristine public areas throughout shifts to enhance overall guest experience.
Housekeeper/Self Inspector
Sheraton
New Orleans, LA
02.2013 - 12.2015
- Achieved cleanliness in vacant, dirty, and occupied rooms through diligent cleaning practices. Enhanced room conditions with thorough high and low dusting. Operated independently while adhering to housekeeping guidelines.
Education
High school diploma or GED - undefined
Mayde Creek High School
Skills
- Facility maintenance
- Financial planning
- Property assessments
- Asset administration
- Time management
- Meeting schedule coordination
- Team leadership
- Environmental regulations
- Decision analysis
- Organizational abilities
- Project coordination
- Effective communication
- Task management
- Team management
- Critical analysis
- Strategic development
- Effective written communication
- Dispute mediation
- Collaborative effort
Timeline
Facilities Manager
Aramark
02.2024 - Current
Executive Assistant Housekeeper manager
Bourbon Orleans Hotel
07.2021 - 01.2024
Housekeeping Manager
RAMADA INN by Wyndham
08.2018 - 07.2021
Housekeeping Supervisor
Ace Hotel
12.2015 - 08.2018
Housekeeper/Self Inspector
Sheraton
02.2013 - 12.2015
High school diploma or GED - undefined
Mayde Creek High School