Jessica Lacoursiere

• Creating a positive work environment through clear and open communication with both Cargo Agents as well as other Ground Operations departments.
• Assisting Cargo Agents with daily warehouse and office duties.
• Addressing and correcting any Cargo discrepancies in regards to Cargo screening or Airway Bill paperwork.
• Ensuring agents are compliant with both yearly training as well as being up to date with policy and or procedure update or changes.
• Communicating and providing outstanding Customer Service to Cargo Customers and Couriers
• Assigning work assignments and overtime to both Cargo Agents as well as Ramp Agents assigned to freight.
• Assisting in preforming and completing monthly maintenance on warehouse screening equipment.
• Coordinating celebrations of Cargo Agents birthdays and anniversaries monthly.

Assist in coordinating our daily flight operation while working in Station Command Center.

Coordinating and communicating with ground operations work groups in regards to connecting customers.

Ordering all supplies for Above the Wing, Command Center and International flight kits.

Assisting with reservations issues as well as weight and balance challenges.

• Loaded and unloaded aircraft cargo, passenger baggage and freight.
• Trained new Supervisors on how to run a safe, on time and efficient zone.
• Coordinated day-to-day schedules, tasks and positions for ramp crew.