Jessica Ladd
Hattiesburg
Summary
Dedicated Account Coordinator with a passion for driving team success. Possessing strong work ethic, meticulous attention to detail, and exceptional organizational abilities. Comprehensive understanding of customer service, production processes, quality control, and safety protocols. Motivated by a desire to expand knowledge, advance professionally, and excel in a fast-paced industry environment.
Overview
15
15
years of professional experience
Work History
Enterprise Account Coordinator
Nolan Transportation Group, LLC
09.2024 - 07.2025
- Coverage specialist for Tyson, Perdue, PFG, Pilgrims accounts.
- Update, adjust and refresh DAT load board (Freight Board) for coverage opportunities.
- Streamline communication among Carrier Sales Reps, Carriers and Dispatchers to come to an agreement on the best pay for the carrier and my team. This is achieved from rapid task-switching through the phone, email and slack.
- Increase MPL - margin per load, monthly margin goals. Work to get rates down in comparison to market trends in order to get our margin up.
- Study data on previous lane history to come up with the best rate for our lanes.
- Study maps of which produce effects which regions of the states throughout the years to come up with informative answers as to why I book loads for the rates I do.
- Assist in the development of freight budgets, providing accurate data analysis for informed decision-making processes.
- Expedite critical shipments by coordinating time-sensitive solutions with carriers and internal stakeholders.
- Maintain strong relationships with carriers, carrier sales reps, and dispatchers fostering trust and reliability in transportation partnerships.
- Contribute to company growth with meticulous management of high-volume shipments during peak seasons.
Business Development Sales Representative
Nolan Transportation Group, LLC
06.2023 - 09.2024
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations. Received Broker of the Month back to back in January and February of 2024.
- Utilized social media platforms to engage with potential customers and build brand awareness. Onboarded past coworkers and college acquaintances, in roles that involved freight, with this method.
- Identified and tapped into new markets, significantly expanding customer base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Utilized CRM software, Salesforce, to manage client information, track leads, and monitor sales progress.
- Went on several customer visits in MS and surrounding states. These visits included current customers and potential customers. Of the 3 potential customer visits, all 3 onboarded with NTG after our meeting.
Quality Technician- Calibration
PG Technologies
08.2020 - 05.2023
- Reorganize failing calibration system and process.
- Clean up IBM Notes, specifically Calibration Database.
- Transferring/migrating Calibration Database to eAM in Oracle.
- Correct and create new equipment records, assuring EQT and serial numbers match records. Eliminating out of date and inactive records.
- Create plans and communicated deadlines to Maintenance to ensure projects are completed on time.
- Ensure proper paperwork is up to date and in place in case of extension. Update calibration stickers on over 2,000 pieces of equipment.
- Quickly learned and self-taught new skills and applied them to daily tasks, improving efficiency and productivity.
- Confer with engineering personnel regarding details and implications of test procedures and results.
- Check in hazardous and non-hazardous materials and equipment daily. Ensure COC and QCC adhere to PGT Ellisville's requirements and checklist or will not approve shipment in.
- Contact for outside vendor calibrations as well as on-site calibrations made from outside vendors. Handle PO requisitions, RMA forms, shipping and receiving of units sent out for calibration.
- Propose ways to improve procedures, production processes and training.
- Generate detailed reports outlining results and recommendations of new equipment and/or how spare equipment could improve cost and production in long run.
Quality Technician- MRB
PG Technologies
10.2018 - 08.2020
- Worked in the Material Review Board assessing various blade and nozzle models written up for non-conformances.
- Created and submitted case records to GE for repair.
- Took complete ownership over TBC/ABF Stripping process. Single- handedly shipped, received and processed 19,077 parts in 2019.
- Performed thorough inspections of incoming materials and outgoing products.
- Created daily tracking log for TBC stripped parts for Ellisville/Indianapolis. Reported numbers daily at Gemba.
- Reported daily Spotfire and Current Inventory numbers to local and regional management teams.
- Reviewed and validated quality requirements for manufacturing planning, supplier purchase orders and engineering specifications to meet contract compliance regulations.
- Conducted data review and followed standard practices to find solutions.
- Developed ways to improve testing procedures, production processes and training.
Salesperson
The Edge Boutique
02.2014 - 10.2018
- Identified potential customers and needs to provide optimal service.
- Developed promotional programs to increase revenue levels.
- Trained new sales associates.
- Informed customers of current store promotions to encourage additional sales purchases.
Bar Manager
Glory Bound Gyro Co. - Hattiesburg, MS
08.2010 - 10.2018
- Oversaw bar inventory, restocked supplies and placed orders.
- Balanced and accurately handled cash, processed credit card payment batches.
- Managed customer service by training staff, oversaw operations and resolved issues in a timely manner.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Provided high quality service.
- Completed opening and closing checklists according to set standards.
- Educated guests on daily specials and menu offerings, enabling them to make decisions on appetizers, entrees and desserts.
- Discussed menu items and dietary concerns, note special requests and suggested appetizers or other additional items to meet upsell goals.
- In summary, on a daily basis, simultaneously answered the phone, took to-go orders, checked kitchen for to-go orders, closed out guests' checks for to-go orders, fixed bar servers' and bar customers' drinks, took food orders for in- house guests at the bar and closed out bar guests' checks.
Education
Associate of Science - Exercise Science
Pearl River Community College
Poplarville, MS2007
Skills
- Team collaboration and leadership
- Customer relationship management
- Time management
- Excellent communication
- Excel in fast pace situations and deadline requirements
- Quick learner
- Multitasking and organization
- Detail oriented
- CRM software
- Logistics management
- Freight coordination
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Accomplishments
- Participated in the OOF Process/Kaizen Event Workshop presentation in 2018 newly hired.
Timeline
Enterprise Account Coordinator
Nolan Transportation Group, LLC
09.2024 - 07.2025
Business Development Sales Representative
Nolan Transportation Group, LLC
06.2023 - 09.2024
Quality Technician- Calibration
PG Technologies
08.2020 - 05.2023
Quality Technician- MRB
PG Technologies
10.2018 - 08.2020
Salesperson
The Edge Boutique
02.2014 - 10.2018
Bar Manager
Glory Bound Gyro Co. - Hattiesburg, MS
08.2010 - 10.2018
Associate of Science - Exercise Science
Pearl River Community College